"DO NOT USE THIS COMPANY"

DO NOT USE THIS COMPANY
Ordered cameras on Wednesday and was promised "next day delivery". Booked electrician for 2 days the following week. Thursday recd a very apologetic call from David to say there had been a delay with a cable but the order would be despatched the next day. Friday phoned DDS and spoke to David who reassured me the cameras would be delivered on time and not to cancel the electrician. On tracking the delivery it went to Newcastle and then was redirected to Leeds. At 4.00 pm on the Monday the delivery driver literally dropped 2 boxes by my back door, in torrential rain, without knocking or alerting me. The electrician had been sat most of the day drinking coffee waiting for the cameras. The following day (Tues) whilst fitting the cameras the cable which appeared to have been the holdup was actually for SKY tv and not for the cameras. The electrician managed to source a cable locally and stayed until 7.00 pm to get as much done as possible. Wed the electrician came to finish off. Result was a high bill from the electrician due to wasted time. On contacting the company I found out that David had suddenly left and I had to deal with Nicola. She refused any refund, refused to negotiate and refused to reply to emails. I am now out of pocket due to their incompetence to the tune of several hundred pounds.

"Staff are very helpful and…"

Staff are very helpful and knowledgeable about their products. No hesitation about recommending them. This is the 4th time I have used them and should I require help in the future I will return to them.

"Excellent service"

Excellent service. Very helpful and patient staff.

"Extremely helpful in resolving an issue"

Extremely helpful in resolving an issue

"Great technical support"

Great technical support

"Brilliant advice and help from Edward…"

Brilliant advice and help from Edward Tarpey concerning a domain name challenge we're facing. Hugely appreciated.

"Brilliant Customer Service "

What a great firm I had some issues with my ez app connecting to my security cctv system.
Ryan Martin from their technical department sorted it out and it was an extremely complex issue however with his expert knowledge he got it up and running.
My wife and I are so pleased as I was at my wits end trying for months to resolve it myself thanks again to Ryan’s excellent customer service / patience we will always use Digital Direct Security for our future business.

"Excellent support"

Edward was very helpful and patient in solving a problem with my cctv system that I bought from DDS a few years ago and which has been performing very well. They have always fully supported me with the system and I would thoroughly recommend them.

"Replacement video recorder"

My CCTV video recorder was showing signs of age so purchased a new one from DDS who had supplied the original several years ago. DDS was selected the first time because of their excellent customer service and it is still just as good. I raised some tech questions which the sales dept referred to the tech team and these were resolved in a call back.
DDS can only be described as an excellent company to deal with.

"Highly recommend "

Having bought a security system from DDS about six years ago and having no problems with it I needed to get help with loosing my password.This company could not have been more helpful after being on the phone for over an hour the technician was a star brilliant so patient as I am not the best person to have things explained to me,all sorted out in the end,would highly recommend thanks