"The introduction seemed clear"

The introduction seemed clear and to the point

"Misleading and fake- and they won’t want you to post negative reviews. See Both Updates"

Saw this ad on Instagram and paid for 24 weeks. First video felt like I was watching an AI robot with terrible dubbing. Teaches nothing, just weird videos that seem poorly translated. Requesting refund as this is 100% misleading. UPDATE: after publishing this review I was contacted by Emma at doggy-plan. She advised me they’d refund my money if I took down this trustpilot negative review. I responded that I would not because this product is a scam. She just responded that they respect my decision. I don’t need the $32 I spent. They clearly do. Any company who extorts their customers by saying “we will give you your money back if you do what we ask” should be embarrassed. Do not spend your money on this product.UPDATE 2: Emma has continued to email me telling me that I need to remove this review if I want my refund. Trustpilot is here to provide true reviews, and this horrible company hides behind an awful product, holds your money captive unless you remove a negative review. This needs to be investigated. I have filed a complaint with PayPal, which I am so glad I used so this company had no payment details from me. I would give them negative stars if possible

"Just starting the 12 week course and…"

Just starting the 12 week course and already learning so much. One of our dogs pulls incessantly on the lead. Hoping very much to correct that.

"Horrible platform. Possibly a Scam"

Horrible platform, it's just stock videos with a voice over. I learnt nothing valuable, and honestly could've learnt more through a youtube video.
And their customer service is HORRIBLE. I subscribed to a 19.99 program, only to be charged more than double the next times. Tried cancelling and it was impossible. I contacted them and they refused to help me. It seems very fraudulent, I think it might be a scam.

"Scam"

Scam. I purchased the plan as many others without knowing it was a monthly subscription. It was not clear anywhere that I would have to pay £49.99 monthly. I found out about this when my bank contacted me about strange payments from my account. Not only they have charged me those £49.99 for the first month, but there were two more charges for £50.08 all 5min after one another. My bank is looking into it but obviously card has been cancelled as they have used different names in their references, but still doggy-plan's name on it. I've immediately sent an email to unsubscribe and I have received an automated response that they will not be taking more payments. Well, I made sure of that by cancelling my card. I feel stupid, but this is completely made to scam customers. I'm sorry we fell for this.

"Absolute scam"

Absolute scam, do not sign up. They have ignored four requests to cancel a subscription.

"my experience"

I originally posted a very scathing review of Doggyplan and am altering it because some difficult negotiations gave me a different outcome.
After purchasing a trial, without realising it was a trial, and being caught by surprise with a $79.99 automatic subscription debit (no warning was given by Doggyplan prior to the debit) 3 months later, I approached Doggyplan to cancel my subscription and to request a refund. They cancelled my subscription willingly but initially refused the refund on the basis of their refund terms (1. to have used the videos for at least 7 days in 30; and 2. to have taken video footage of the failure of the program). These terms I believe to be both unusual and unreasonable.
After some frustrating discussion, posting of my scathing review and raising a dispute with PayPal, they did refund my subscription fully. They also offered me some other options if a full cancellation was not the way I wished to resolve the issue.
If Doggyplan had been more collaborative and helpful with my situation when I approached them for a refund I would give them a very reasonable review. The videos may not be the way I learn best to teach my dog, but they seem to work for some people. It was the customer service part of the experience that has tainted my perspective of them, and that their eventually helpful response was only inspired by my public position of frustration and disappointment. I'm sure the agents are only acting consistent with organisation policy and processes but these need review, in my personal opinion, if Doggyplan is going to succeed in the market with happy customers.
I wish them well

"Don't sign up"

Don't sign up! You will be bound to a subscription that even when you cancel, they continue to withdraw monthly payments!

"Wow, SCAMMERS!"

Wow, just read a few of these reviews and have had the same experience. Signed up for a one off $19.99 training plan and have been charged $49.99USD for a months subscription! I requested a refund as I hadnt signed up for a monthly subscription, nor could afford it. I’ve also learnt and glad I’ve realised now, that they will charge $49.99 each month! I had a quick look at the first video and haven’t looked at it again, it’s crap!
DO NOT WASTE YOUR MONEY HERE, it’s SCAM and your money is better spent on serious dog training. I can’t believe this company is still scamming people and won’t refund once they are busted! You people are preying on empathic animal lovers that you know will spend money on training their dogs, disgusting way to run a business!

"Hate the use of AI; otherwise interesting"

Hate the use of AI