"Scam. Beware!!!"

Absolute Thieves!!! I signed up for what I thought was a once off payment of 19.99 and then 49.99 is taken from my bank account a few weeks later without my authorisation or knowledge. I did not knowingly agree to that payment. And to make matters worse the information they
provide for dog training is rubbish. It's a scam!!!!

"As a medium size dog owner for the…"

As a medium size dog owner for the first time I am finding training information helpful to have a well behaved pet

"One star is too high"

One star is too high, complete rip off, paid for the first month never got the link, when i chased them they sent the link. I requested a refund , they offered 75 % for a product I have not used and as other reviews say they automtically arrange a direct debit for a monthly charge, customer service are poor, an internet rip off Update following a series of emails they have refunded in full and cancelled the monthly direct debit, a good outcome and the customer service department appears to have worked well.

"In the beginning"

Already know some info but learning a bit more.
Update
Haven't heard from them lately. Charged my credit card though.

"Awful Scam - avoid at all costs"

Awful Scam - avoid at all costs

Misleading information, no written confirmation and no warnings before massive costs increases. Info hidden in T&Cs or at least it is there now.


UPDATED - I was able to get my 49.99 back by filing a dispute with PayPal. DoggyPlan first tried offering only 50% if I closed the dispute. They claimed it was due to "technical reasons" that the dispute must be closed first. BEWARE: PayPal warns specifically not to close a dispute before receiving refund. I challenged DoggyPlan twice and then pointed out PayPal's guidance. They offered full refund immediately.

Additionally they have offered me more money back and extra freebies simply to remove this review. That won't be happening.

"Off to a great start"

Off to a great start

"Just like the other reviews"

Just like the other reviews, I thought I was making a limited, one-time purchase. I put the $19.99 on a card I barely use just so it had some activity in the last year. I watched the videos twice but was so uninterested I thought I’d just let my access expire. Come to find out the first $49.99 was charged before a month ended, with 3 more after. Based on other’s experiences I’m gonna my to contact them but it sounds like it’ll be just going through the motions with them actually helping.

"Excellent customer service experience"

Excellent customer service experience. Speedy response, extremely helpful and polite.

"Audio doesn’t match trainer voice."

The training of the dog is OK but the audio doesn’t match the actual voice on the video. The trainer lets her dog put it’s feet on her when she is rewarding.

"The trainer was very clear and…told us whatever is okay with us is OKAY. I liked that it sounds like you have some freedom in what you do with the ."

The trainer was very clear and understandable, and told that whatever is normal and okay with us…