"Unmatched for quality/price and a seamless experience - 5*"

I've had my Uforma sofa now for 6 months and couldn't be happier with it or my experience with Delux Deco. It's a very humble showroom and soft sales experience, and their prices completely belie the quality of their products. I spent many months looking for a sofa in the right price range that met my quality expectations, and would have had to spend 3x this elsewhere for the same standard of workmanship (however I still didn't see anything else that was quite as stylish and beautiful as their range).

The process was transparent and straightforward, and my sofa arrived earlier than expected (< 9weeks). However they make it very clear items are made to order in China and can take up to 15 weeks. I was prepared to wait longer and would advise anyone else it's worth the wait.

I don't expect I'll be buying another sofa for a long time, but will recommend this place to anyone looking for something that costs a little bit more than you'd spend at a retail park, for a different class of product.

"We received our sofa ok"

We received our sofa ok. It was bit of confusion with delivery.

"Highly recommended, great products!"

Good experience and great products !
I had to write although i don't normally bother because i was so impressed with the range of products at delux. I purchased Cloella corner sofa which has just been set up by their guys. They did a great job and very service orientated and i am now finally relaxing on my new sofa which is simply fabulous. Kept updated and good communication. Everybody has been very helpful through-out the whole process. Highly recommended.

"Sofa did not match what was ordered; months later unresolved; customer service very poor"

Final update 23 July 2019: I really wish I was posting this final update to give more stars to this company but I am not able to do it. As our entire almost year long experience stayed exactly the same. No initiative or proactive customer service from this firm. As of one week ago, and only after having to threaten to sue with an official 'letter before court claim' we received the correct legs. This was of course after being threatened by them to never deliver the correct legs unless we took down this review! The company finally agreed to courier the third and correct set of legs and did no follow up to see if they ever arrived or to book someone to fit them. The worst part is the box wasn't very heavy or big, so the initial over six month wait for the wrong legs seems entirely inappropriate. In the end we fit them ourselves and can finally draw a line under this whole horrible experience. I suspect we will only hear from them now because of this review but if I did not post this they would have likely never contacted us again. It is shameful.


Reply to DeluxDeco's response below:
After months of waiting for you to resolve this issue our review is eminently reasonable; I only regret that we did not post it earlier. We have had to consistently chase you for responses. The reason you have not sent the correct legs is because you wish to avoid courier costs. These are LEGS not the entire sofa. Potential DeluxDeco customers should be aware that they risk being delivered the incorrect sofa, and then have to deal with your non-responsive customer for months in hope of a resolution.

Original review:
We ordered the Tikz leather modular sofa from Delux Deco in August of 2018. We took delivery of the sofa in mid-December of 2018.

However, the sofa that arrived had completely different legs to the promised stainless steel ones advertised on their website. The legs we received are thin black and plastic coated which completely changes the look of the sofa. We would have never ordered this sofa with the legs we received.

On the day of delivery we notified Delux Deco, sent pictures and were told they would sort it out ASAP. We understood we might need to be patient given the upcoming Christmas holiday.

However what has happened to date is completely unacceptable. It is now mid-April of 2019 and we do not get any updates unless we chase them relentlessly. When we do, we get excuses such as all factories are closed Chinese new year, shipping dates are unknown etc.

We have been given an indicative delivery date for the legs of 'approximately mid-May' but given past experience we have little confidence that this will be met.

We asked that a manager please call us to discuss this and were once again met with no response.

If you are thinking of ordering from Delux Deco, keep in mind what you receive may not match what is shown on the website and if your experience is anything like ours you will not be able to rely on customer service to resolve your issues.

"Very high quality furniture"

Very high quality furniture at reasonable cost, both Grahame and Colin are very helpful pre-order in sorting out the best option .... it is a decision really easy to get wrong for tons of reasons. Ian and Dom delivered and assembled the modular sofa this morning, very careful and professional in making sure all was good before they left ..... this after driving from Sheffield to Kendal first thing on a Saturday.

"We have just taken delivery of our new…"

We have just taken delivery of our new sofa. It looks brilliant, was excellent value for money and the guys who delivered and assembled did a first class job too. We would recommend both Delux Deco and the delivery people to anyone.
Mike Forster

"Fantastic quality sofa"

Fantastic quality sofa - worth the wait. Comfortable and just as expected (worth visiting the showroom to see what they are like). Excellent delivery from two lovely guys who were efficient, professional and friendly. Even kindly helped me to move my old sofa which I didn't expect - also cleaned up beautifully. Highly recommend.

"good profuct and experience"

I wanted to share my experience with delux deco as it was very positive overall. I purchased a large lazydays sofa after seeing it in the showroom and it’s simply an excellent product and pretty good value compared to what else we have seen around London. My wife is over the moon so i felt compelled to compliment the company for a change. The delivery guys attached all the feet and set up in my room and it took about 10 weeks just before xmas. I would throughly recommend delux deco and have had a very good experience to date.

"Confrontational, obstructive and unreasonable"

Very good if you're praising them, shockingly confrontational and obstructive if there is a problem.

we took delivery of a 4 seater and 2 seater in December 2016. Since then a minimum of 3 call outs have been requested for the same issue, which is creaking and squeaking of the 4 seater sofa. Each time an engineer has come, confirmed the issue and fixed it. After some time the same issue resurfaces and we have repeated the process.

Recently we contacted Delux Deco to ask them to suggest a resolution as it is unreasonable to keep repeating the same process. They admitted that the issue has repeatedly arisen but have requested "proof, beyond any shadow of a doubt". Surely the fact an engineer has confirmed that there is an issue and the fact that the issue has arisen multiple times in the 2 years and 1 month since we took delivery should be sufficient? After all, it is DD who send the engineers.

They are arguing that it is because of usage, but they conveniently forget that we have constantly reminded them that it is just my wife and I who live at the property, both of us work full time and are away most weekends so usage is not the issue here. To make things more ludicrous they want proof of usage... Am I supposed to send them video footage of our living room over the past 2 years? How does one provide proof of usage?

Even if we were using the sofa's all the time, surely they should last more than the time period we have had it?

I'm awaiting a response from them but based on the tones of their previous emails I don't expect any solution or resolution, despite requesting this.

UPDATE: Their response to requesting a resolution or an engineer under their stated 5 year warranty is: "Unfortunately and after careful consideration your claim is denied"

So it looks like they won't even honour their supposed 5 year warranty....

Very unprofessional!

UPDATE in response to DD response to this review:
Can you advise what form of proof you will accept? A video of the creaking?

Can you also forward the technicians report so we can verify your ludicrous claims of no fault being present ourselves? If no fault was present then what did the technician fix on 3 occassions? Why have Homeserve confirmed there were faults? We will put in a freedom of information request so you can't object to forwarding it like you did on the phone.

Can you stop falsely claiming you are regulated by the Furniture Ombudsman as claimed on a previous thread. I have spoken to them and they have confirmed that you are NOT signed with them.

"Great service"

Thought I should give a review, seen some reviews that contradict with my experience.

Medium sized showroom, overall great products; would purchase again.

Ordered the Certosa corner recliner, recieved it a few days back. Delighted to have finally got the sofa. Delivery men delivered with caution and care. Unfortunately took 14 weeks but worth the wait.