"Fantastic modular sofa"

i recently recieved my Camargue modular and it is simply fantastic. Just what i wanted from a huge family sofa. The sales guys couldn’t have been more informative and it took around 11 weeks, so within what was stated and expected. Delivery was scheduled twice and second time it was all set up for me and job done, with thanks. The sofa makes up for everything.

"expensive sofa."

I bought lazyday corner sofa. First of all the fabric I selected was not the one that was supplied secondly the sofas started pilling off just after 2 weeks. This sofa was expensive and the price did not reflect on the quality.

"Good deal and products !"

I was really impressed upon visiting the showroom after seeing plenty of cinema seating for far higher prices. After being kept up to date of the progress as promised i am pleased with the end result. The delivery guys brought it all in carefully and set it all up perfectly. Good service and will buy again. Good deal !

"Sofa almost so good..."

We purchased the large black clio sofa and footstool from Delux Deco late in 2017. I had sent a few emails to the company with different questions after I ordered the sofa but I had to prompt and resend a few of these emails to get a response from the team. It's a little strange that you have to do this because they are helpful and friendly when you get hold of them. I had a £10 excess on my phone bill after my calls to the only Delux Deco premium number but they did discount my footstool so I suppose it makes it easier to accept.
Anyway, after some logistical problems and a few weeks delay, which we were compensated a leather care kit for, we finally got our full sofa in April. We are enjoying the sofa, it's very comfortable and the leather seems to be of good quality though no leather certificate is provided. There is minor puddling on the seats but the team explained the reasons for this which makes sense and we are totally fine with that as long as it remains a minor issue.
We are however experiencing a problem with one of the headrests - the foam isn't sitting right under the leather and it sticks out like a sore thumb from other headrests. It's been almost 2 weeks since i emailed photos as asked but haven't heard anything which is a little worrying so i'm super keen for them to give me a call to get the issue rectified ASAP. I will update this review as that happens.

14th May - email received from Delux Deco, delay due to logistical problems on their part, someone coming to have a look at our problem next week which is fantastic.

30th May - issue partially fixed with headrest, the chap who came to review it last week said it should even out over the next 6 weeks and the issue is due to the product being new. I also queried the integrity of the headrest after being told it was faux leather by said repairer. Delux deco were in touch straight away and provided me with a leather sample and reassured me the front of the headrests were real leather which was exactly what I thought.

To summarise, Delux Deco are a legit company and worth buying from. We feel we took a huge risk buying a sofa we couldn't sit on first (warehouse too far away from us) but the quality/ comfort and value to date is brilliant. The company could be a little more responsive at times and change their phone number to a normal rate but no one is perfect, not even me :)

"Impressed by the quality."

Visited their store a couple of months ago and impressed by the quality of the products. They had a couple of bad reviews so i was slightly unsure and hadn't heard of them before. I purchased a couple of really nice designer chairs which are excellent value and just recieved yesterday. Thoroughly recommended !! Planning to buy a corner sofa later.

"Good product and service"

Recieved my recliners sofas after 10 weeks and they are fantastic. Delivery guys were very careful and considerate.

"Good service, better products..."

Recieved my Camargue Modular just now and its really fantastic. It was a bit more than we wanted to spend but well worth it. The service was good - start to finish and kept up to date with emails and texts. The delivery team were really good and set up everything for me. Cant complain and happy now.

"Could not honour their international …"

Could not honour their international policy on shipping.
I have expressed interest in buying a large mod sofa and they said No as I live in Australia, when I asked why they offer international shipping to Anywhere in the world quoting what they state on their website they never responded back, Nice way to do business, if I could rate their customer service 0 stars I would.
Update 30.08.2017. That is completely understandable regarding shipping, but please remove the information that you do as stated on your shipping link. It's misleading to consumers. It got our hopes up as we thought you do ship anywhere in the world. Thank you.

"Order in process and so far so good"

Order in process and so far so good - the only negative thing is the '0845' number - probably worth changing the number to non-premium number.

"Good at Sales - Awful & woeful with after-sales(e.g. returns)"

Good: I had a positive and efficient experience when placing my order; I called in to clarify a query and the response was good so I went ahead and purchased the table I wanted. It was an August order for delivery in early December which I was fine with and Delux deco were good with email updates right through to delivery.

THE VERY BAD: On setting up the table I bought - the height was less than the advertised height and then my troubles started. I made my initial request to return the item in mid-December, had to chase up TWICE then I was told that they wouldn't be able to pick up item until after Christmas. I asked when they could collect and never got a reply and no further communication from them. I contacted my credit card company in March and luckily I got them (credit card company) to refund the money.

To return an item you have to package as it was delivered, take photos at each stage of packaging and send the photos to Delux Deco - I did all of this and in fairness to them - they do inform you about their return conditions. Table still wrapped up in my shed!!!

AVOID: If you can't deal with any post- sales issues (i.e. returns) - they are terrible at this.

If you're after a bargain and don't mind any potential after sales issues then grab a bargain.