"Don't bother with this company"

Don't bother with this company. Every time I received a package, I owed for postage. For the month of October (which was shipped October 31st), I didn't end up receiving the package due to being out of town for work for practically 2/3rd's of November. When I emailed customer service, I was told they couldn't do anything since it was past the "15 day window". I told them it had probably been sent back because of the incorrect postage issue, which they never acknowledged. I was basically told it was my fault and they wouldn't do anything. Then they have the audacity to delete my negative comment off their Facebook so only the positive stuff shows. I've cancelled my subscription, this company is awful.

"DO NOT ORDER FROM THEM!!!"

DO NOT ORDER FROM THEM!!!! I ordered from them to try them out. For the first order said that they didn't pay enough for postage and that I owed the postal service another $4. I did not go to pick up the package hoping that it would just get sent back since it became more hassle then I thought it was worth. Then upon trying to login to my account to cancel the subscription, the website says I don't have an email with them even though they email me about my subscription AND I am being charged. I emailed customer service (since they don't have a phone number) about it and they did say they would reimburse me for the extra postage if I showed them a receipt (which I did not keep). They reactivated my email on their website after emailing back and forth for several days but I still couldn't figure out how to cancel the subscription on the website so I emailed them again and they wouldn't respond and my email wouldn't work again so I assumed she just had canceled it. But then I got charged again for another month and never even received the product or even a notice asking for more postage. They said they won't do refunds for products without you returning the product so I waited for over a month to see if maybe it was coming late so I could send it back and get a refund, but it never came. While waiting I didn't realize how much time had passed and they charged me again for another month's subscription. I emailed them again but am still waiting for a response. I finally had to do a stop payment with the bank so I don't get charged again since they won't cancel my subscription. It's not worth the headache of giving them a chance. Trust me.

"Not happy. Waste of Monday. Bad service."

Received my Christmas themed panties in January. Billed Dec 28. Their customer service seems to think that’s OK. Halloween panties in November too!!

Don’t waste your money. Half of them won’t fit right (weird tall thongs) or bad quality waist bands.

"My first package came with nothing in…"

My first package came with nothing in it. I emailed them and still till this day never made it right. They arent nice people at all. I dont recommend them. You spend your money to receive nothing in a package??? Then they tell u months later they dont see any old emails from u lol. When I spoke to someone and they told me to reach out to the PO lol. Then they are telling u to resend a pic of the empty envelope like ummmm I threw it away what is wrong with these people??..

"Don't subscribe"

Don't subscribe! They keep charging me and not sending me and products. They have charged my account over 10 times and ive repeatedly called and emailed trying to get my money back and nothing.

"Terrible Quality Panties"

I had a subscription, and while cheap, the panties they sent me were TERRIBLE quality. They all fell apart after 1 gentle wash! The ribbon frayed, bows were not sewn on properly, seams came apart. When I approached customer service, I was told that the "french milled lace" is so delicate it must be delicately hand washed. Sure. And hilariously when I put my thoughts about the quality on their Facebook ad, my comment was removed and I was blocked from commenting on their posts. Hence why their comments are full of people who LOVE their product. Bad quality, buyer beware.

"I wish I could rate it a 0"

I wish I could rate it a 0. Please do not order knotty knickers is A complete RIP-OFF. They have deducted money from my account twice. For 2 months worth of subscription. I’ve contacted customer service SEVERAL times. Basically being IGNORED, then they go to tell you if you cancel your subscription while there “ locating” your package. They will stop trying to locate it by then. They will have charged your card AGAIN! SCAM ALERT! Will be reporting to BBB to get them out of business

"DO NOT ORDER!!"

DO NOT ORDER!!! I subscribed and ordered additional add ones and I only received two pairs. the packaging was ripped open and I paid $5 for shipping on my order. I contacted customer service and was basically called a liar and that there was nothing they could do! Knotty Knickers just stole my money! This was a huge waste of money.

"Cheap, Falling Apart and Dirty"

DO NOT SUBSCRIBE
Every single order I have had has at least one bad pair... frayed edges and seams coming apart (straight out of the package), wrong size and sizes that are just so off. Sometimes my size is perfect, sometimes loose sometimes way too small. The final straw came when I got a pair that had ink looking stains and dirt or dust on the crotch! Don't waste your money on these.

"I love them"

I love them. I get so excited to get my panties every month. I have had my subscription for 2 years. I have the naughty and nice option and I’ve only had two pairs of the brief cut not fit my bootie but usually they’re great