"DON'T DON'T DON'T DON'T DON'T"

If I could give this company a negative star rating ...I would. Underwear are horrid, keep charging your account after canceling, no returns, no refunds, no way to contact them, except emails that are computerized responses that don't deal with your issue.
Shall I go on.....?

"DON’T WASTE YOUR MONEY, not worth it!!!"

Ordered 3 pairs and two add on sets, so disappointed in what arrived. Might as well order off wish because that’s the quality you get. Don’t waste your money.

"Terrible"

I have been wearing a small since I can remember, that is what I always purchase and every pair I own is a size small. These came in the mail quickly, that is the only positive thing I have to say for this company. I was shocked at the shoddy quality taking the first pair out of the package, there were literally threads sticking out everywhere. And they didn't fit, not even close. No way could I spend a day being squeezed into those. $12 straight into the garbage.
They make it difficult to unsubscribe. Couldn't find where so I emailed, only to get one back that I have to use the site. Finally found it tonight, hopefully this is the end of my experience with them and I don't have the same experience as others here with them reactivating accounts and unauthorized charges.

"Extortionate price for terrible quality"

I have had two pairs of underwear now as I decided to give them a second chance. Unfortunately both pairs are clearly very cheaply made, and also look like they were constructed within the space of less than 60 seconds. The hemming is appalling, and there’s even small pieces of fabric that weren’t quite cut off properly still attached.

For the price they charge, this is disgusting “quality”.

"Save your money"

The only reason they got even 1 star us because I received my orders. Other then that they are horrible. The underwear falls apart as your wearing them. Only lasts 2 or 3 weeks before it starts to come apart. I have switched to Bootay Bag and haven't had any issues.

"Thongs fit, everything else is made for pancake butts"

I’m not sure who these panties are made for. I ordered my usual size of medium, I’m 5ft 6, 135lbs, athletic build, and by no means have a giant butt. The “naughty” part of my subscription (g-string/thong) fit perfectly. They weren’t super great quality but they weren’t horrible either. I tried on the “nice” (bikini) and it was 2x too small. The sizing difference was crazy. I would have had to order an XL for them to fit, but then the thongs would have been insanely huge. Don’t waste your time, just buy from big box stores.

On top of that, they never sent me my activation link to log into my account. When I finally complained, I was told they had sent it and to check my spam (duh never thought of that thanks so much) then they sent it right after as if it had been sent before lol.

"If I could give them a zero star I…"

If I could give them a zero star I would.

Worst customer service experience ever and that is saying a lot. Placed an order which was paid for the same day- sept 24. Eta was sept 15-20. The package was Unable to be tracked. From then until now. I sent over 15 emails. Looking for an update. And subsequently asking for a refund. Only to be told to hang in be patient. They sent another package mid oct. another eta of nov 10. Now on nov 17 they continue to tell me by oct order is in transit and can no longer refund the money I paid and have been asking for since oct. I live in the gta. I believe they are as well. But somehow they can’t get a package to me. Not can clearly advise why they can no longer process a refund.

SAVE YOUR MONEY. DONT SHOP WITH THEM. HORRIBLE. HORRIBLE.

"No complaints from me!"

I have been receiving knotty knickers for months now. Never had a problem with them . Love my undies and couldn't complain . Good quality and it comes when expected.

"This company has HORRIBLE customer…"

This company has HORRIBLE customer service. The first couple shipments were fine, then they short paid the postage on the last two so I had to go pick up the package at the post office. It would be fine if the post office was near me, but it’s not. I picked up the first package and asked for a refund when they IRRESPONSIBILITY short paid postage again. They refused to refund my money even though the post office returned my package to them. Their only response was that it’s in the contract that I signed. Complete disregard for the customer. They will be out of business soon. BUYER BEWARE. This is only the 2nd bad review of a company I’ve given in my life. Wish I would’ve checked before ordering from them!

"BUYER BEWARE!"

BUYER BEWARE!! There is a whole page dedicated to how Knotty Knickers rips people off!! I never received my package and they basically said they didn't care and that when you agree to their terms that you basically sign away that if you don't receive their package they KEEP YOUR MONEY!! They do not care about their costumers!! They have tracking numbers on their packages but WILL NOT give them to the customer so they can keep your money and can not track your package!!