"An extra item was added to my cart and…"

An extra item was added to my cart and I was charged for it when I contacted support they told me nothing could be done and when it arrived the item was not in the package and was told it was removed as I had requested but I was still charged for it nor have I received a refund for that item

"Will not EVER order another…"

Will not EVER order another subscription and will be telling everyone I know not to!!! I use to be a loyal customer, then September everything changed.....I bought the spooky package got the email saying thanks for my order,and canceled my subscription.a month and a half later NO package. Emailed them in regards to not receiving the spooky package and they said said they didn't have an address since I deleted my account so i provided my address in another email. NOW this is where it gets ridiculous! I get an email saying that since they didn't have my address that THEY had to reactivate my account to get the address even though I emailed them the address. Which of course resulted in me emailing them telling them I DID NOT AUTHORIZE them to reactivate my account. Which they seemed to email me telling me its been handled, and yet the next month I had a monthly subscription come out of my account UNAUTHORIZED! I emailed them and they basically said they are sorry and it will be handled. So of course I expected them to return my money for that month. They didn't. NOW its a month later and they did it again!!they took my money for a monthly subscription that I DIDNT authorize!!! I have never had such bad customer service!!! This is still not being taken care of. I have every email of proof of what I was said. NOT WORTH the hassle. And NO NUMBER TO CALL for support!!

"If I could write a negative star review…"

If I could write a negative star review I would!!! I am so frustrated as I ordered 3 panties and 2/3 were damaged!! So cheaply made. One of them the sewing line was so uneven that there were jagged pieces of fabric sticking up over the front edges. On another pair there was a hole by the crotch due to poor sewing. I tried to contact customer service to cancel my subscription and refund me and they requested photos which I took. Then they proceeded to tell me they would send me bonus pairs on a subsequent subscription order. No thanks!!!!! Why would I pay more money to a company that screwed me over the first time? Then they wouldn’t help cancel my subscription they said I have to do it on my account. Well I had to make an account that day in order to cancel my subscription. So I did that. Then despite back and forth emails they refused to reimburse or just send me bonus pairs without an order, claiming that it isn’t in their policy and that they don’t “have my billing and shipping information anymore” now that I’ve cancelled my subscription. I am beyond frustrated at this waste of money and time. If anyone has a phone number I want to contact them directly to get my money back or new pairs without paying. Garbage company. Just a scam!! Don’t order from them. Save yourself the headache and run around. I hope they don’t continue to bill me as I’ve read in order reviews. UGH!!!!!!

"Beware"

Beware: Customer service is terrible if you have an issue. 1st issue my package arrived with nothing in it. Did what they instructed me to do, and I was basically told I was out of luck. Paid and didn't receive a product. I cancelled, then I see they took money once again from my account. This time the mailman told me I had to pay the rest of the shipping fee, they didn't cover it all. Messaged them and they told me this happens occasionally. So I paid $12.49 and received nothing once again. I thought shipping would be included in the subscription amount. The company told me to read the fine print. This company is terrible.

"Terrible quality underwear"

Terrible quality underwear. I tried to cancel after my second package, and I was absolutely positive I did. Then the next month I got charged again, so I went back and did the exact same thing I did the first time. I took a screenshot this time just in case they try to charge me again. Honestly not worth it at all, quality is like dollar store and the sizes are crazy, some Large are massive others are small.

"Not sure why people are saying bad…"

Not sure why people are saying bad things. I've been getting my cute little knickers for 4 months now....I do the 3 pack variety. Love them. And I love that you can skip a month or two if money is tight. Try it out!

"I have no idea why they have so many…"

I have no idea why they have so many bad reviews. LOVE their panties and have never had issues with customer service.

"Avoid them at all costs!"

I ordered months ago and still haven’t had my order! First they didn’t let me cancel as I had just changed my mind and then it never turned up, I got no dispatch email so I emailed them and was told maybe you put the wrong address and I was told an investigation would be done. At least nearly two weeks later I email again asking where my parcel is, they then say Hermes couldn’t deliver it. I have been asking for a refund as they basically went it’s your fault, Hermes don’t have to send us the parcel back tough luck. I keep emailing them asking for a refund and they don’t reply just ignore me and go take it up with APC or Royal Mail, how would that help as it wasn’t with them and now they are ignoring my emails. So avoid as they look like a scam company, they provide no tracking information and their “customer service” is a joke, save yourself a headache and your money and go shop somewhere else!

"Judge for yourself. Nice little monthly treat"

I saw some really good reviews on social media for this company so decided to subscribe. I then came on here and saw nothing but terrible ones. I panicked and almost cancelled my subscription before I'd even received my first order. However , i thought I'd give it a chance and see how it went. I can honestly say I've never had a problem. I'm on my 4th pair now. Never had a missed order. Never had to pay extra postage. The knickers are nice and fair quality. What else can you expect for £4.99 a month ? Its a nice little treat for me. All ill say is judge for yourself. Im happy with the service im receiving from knotty knickers

"Shipped to my old address even though I added my new address"

They make it impossible to find where to change your shipping address. It’s so unnecessarily difficult. You can input 3 different addresses and the order will still go to the wrong one. This is what happened to me and now I have to go back to my old place to look for stupid panties. Idiotic for real.