"Customer Service Sucks"

No issues with the products themselves, just the customer service (or lack thereof). I spent 2 months emailing them back and forth, I was trying to get help in canceling my subscription. They did not help at all, instead they tried convincing me to just skip a month or something along the lines. As soon as I made it clear that I wasn’t interested in any other options other than canceling my subscription, I received no more emails. Like is the company that desperate for money that they won’t help you get out of the subscription? I was going to possibly subscribe again after I had more money, but after going through hell to get out of it I’m definitely never subscribing again. It’s a shame, because they do have good products but it’s not worth dealing with the crappy customer service.

"Never received package!"

I subscribed and waited the entire month for a shipping email however, I never received one. At the end of the month I emailed the company about my dilemma and didn't receive a response back for almost a week. I then received an email that states per USPS tracking, my order had been delivered. I emailed them back to explain that I never received my package and asked for the tracking number. I have yet to receive a response. This company is complete garbage. I cancelled my subscription. There customer service is terrible. Don't waste your time or your money on this company.

"Rip off"

Rip off. Bad customer service

"WOULD NOT STOP CHARGING ME"

I am so embarrassed I even thought this would be good quality underwear.l The sizing is way off in each pair of underwear. I sized up and 2 pairs fit out of 9. I canceled my subscription and they decided to restart it and I got sent 3 more pairs that didn't fit whatsoever. I am now trying to take my credit card information off my account or delete it and they won't let me do either. It's a scam...

"I wouldn’t even give them one star"

I wouldn’t even give them one star. My first package never arrived so I chased, multiple emails back and forth to be told it was lost in transit. During this exchange I cancelled the subscription and advised I would rather forget the package and I’ve learnt my lesson not to sign up for things like this. They re activated my subscription so they could process a replacement for the first order which still hasn’t turned up two weeks later and they’ve now taken money for the second subscription box. I’ve queried how they’ve done this when I cancelled and got a rather patronising email with fetching little arrows showing me the email they sent telling me they had re activated it. All in all I’m £22 down and nothing has arrived. Buyer beware!

"Horrible company"

I signed up and ordered a package and was surprised to see that it took an extremely long time to get it. The second month came around and I never received anything I am now in my 6th week of their "investigation" with no answers in sight I told them I do not want anything else from them I just want to refund and they refuse to do it. The first order I received was not even the correct size that I ordered and they told me that it was my fault even though I know what I ordered cuz I ordered the same size all the time and they refuse to fix that. So I kept them I was able to wear one of the pairs but it was so cheaply made that after washing it once they started to fall apart. I'm not sure who runs this crap show but it's definitely one that I'm not going to be a part of anymore. I suggest steering clear of this place at all costs. Poor quality items and even worse customer service!

"If I could give them 0 stars I would"

If I could give them 0 stars I would. I initially loved my order. I started up with them with a PayPal subscription. In July I contacted them to update my shipping address and assumed everything was fine. September they charged me and sent it to my old address and refused to refund me. I told them I wanted to cancel my subscription yet they still charged me again this morning 11/10. I’m livid that they refuse to even update my address nor refund me.

"I have been receiving a subscription…"

I have been receiving a subscription from Knotty Knickers for about 3 years.... I love the product, & I have never has any issues with them. BUT my panty drawer is over full - I have so many now. I had every intention of just "suspending" my shipments for a few months. I have been unable to do so... I continually get an error when I try to manage my subscription. Several emails back & forth - started by suggesting I use a different browser (still failed).... I want to cancel my subscription now. There customer service emails have reverted to repeating the cancellation instructions over & over & over. I have been trying for 2 month now. Still can't cancel - considering calling my cc company. So frustrated!

"LOVE LOVE LOVE"

I'm legitimately shocked by this review. I have been a customer since February and I haven't had a single issue. In fact, we regularly praise them at our house for how reliable and affordable it is. The underwear is adorable, well made, and perfectly sized.

Where are all these bad reviews from???

"Scam"

After a few months of being subscribed I was charged for two subscriptions despite only having one. They refused to refund me, claiming that the order was already placed and sent to USPS (the same day my card was charged...?) and told me to cancel prior to the monthly billing date on the next round. For, again, a second subscription I had never actually placed. I'm not sure how I'm supposed to know to cancel a subscription I didn't request. Or why I would request that in the first place. I already had a 3 pair subscription, what in the world would I be doing with 6 pairs of cheaply made panties every month? Anyway, I'm now writing this because it's been over two weeks and I've received one set of panties but not the second. I'm sure I'll also get another weirdly passive aggressive response from someone who obviously doesn't actually read the emails they receive and have to contact my bank. To top it off, the panties are also really low quality.