"Horrible customer service"

I've been ordering for a year. I've been very happy until yesterday. I made an honest nice review (saying I loved the pair I had that they posted). Someone else commented and said that her pair broke after one wash, the string had ripped and the pair fell apart. Knotty Knickers proceeded to delete her comment and block her, when I called them out on it, I've now been blocked as well. Their posts are still coming up on my Facebook and I do not have the option to block their posts..... This company is extremely shorty. All their reviews on Facebook are perfect.... Because they delete bad comments. Do not order from them.

"Bad quality items"

Bad quality items.

They are high cut. I can almost put the straps over my shoulders while wearing them. It's a bad look. The cut of them around you is just awkward in all directions.

Honestly, save your money.

"Shipping and customer service are trash"

Absolutely horrific customer service and shipping issues I’ve been dealing with since day one. Have received “postage due” notices EVERY SINGLE MONTH FOR SIX MONTHS as they keep sending the subscription in the WRONG packaging and not paying the correct postage amount. The second month this happened, I couldn't get off work early in the 10 business days and the package was returned to sender, as per the USPS policy. KK argued with me that the USPS would NOT return the package. Refused to refund this order, send a new order, nothing. and told me its my responsibility to go pick up my mail (which is exactly what i HAVE been doing every month because of this).
I have received NO RESPONSE since an automated email on 10/15, the same email sent 4 times. I have been incredibly patient- I understand things are difficult right now, especially being a newer company. That’s why I’ve allowed so much time to pass with zero resolution. But no response in two months?! At this point I have zero choice but to file claims with my credit card company.

I have also EXPLICITLY STATED I want my subscription canceled SEVEN TIMES in all of my emails. It is beyond my comprehension how ALL of my cancellation requests have been flat out ignored, when I was at least getting some sort of response once a month if I was lucky.

I have all the patience and understanding in the world, especially for a new company that I want to support, and especially in today’s world. But this is just disgusting. They should truly be ashamed of themselves for treating a customer like this. And trying to cheap out on your shipping charges, only to make your customers lives hell. It’s embarrassing and incredibly disappointing.

"I REALLY wanted to like these"

I REALLY wanted to like these. The price was so much more affordable that other similar subscriptions. My first order I added a mystery item. When my first month came, it was only the one item and the mystery item was missing. After contacting them, their solution was for me to wait until the next month's shipment and they would include it even though I had already paid. The pair that did come were cute but cheaply made and had holes after less than a day of wear. After contacting them they said thanks for letting us know but you wore them so no refund or exchange. No pair of underwear should have holes after less than 24 hours of wear. I gave them another shot and the next months included the mystery pair which were fine but the monthly pair fit very strangely. I had 3 pair in the same size and they all fit different. One tight, one loose, and one fine. I am now awaiting my 3rd month because my card was already charged but after this I am definitely cancelling. Poor quality, poor customer service, poor fit.

"Update and Fraudulent Account Activity"

Update!!!! I closed my account last month after a nightmare experience with this company (see below).
They fraudulently reopened my account at 5:30AM this morning and charged me. I am unable to login because they created a new password for “my” account. I am disputing this with both PayPal and my credit card (for the second time).
My email to Knotty Knickers:

Hello,
I am furious because I did not authorize anyone to reopen an account in my name and charge my credit card! I received confirmation email when cancelled last month and am furious to wake up and see that a fraudulent account was created in my name at 5:30 this morning (that I cannot get into) with fraudulent charges! Even before I cancelled, I reset the next delivery so it was pushed to March, so how my account was reopened and delivery was reset to December is beyond reason.
There is no excuse for charging me for this month because your company NEVER RECEIVED AUTHORIZATION TO CHARGE ME IN DECEMBER and I have reported your company for fraud with both PayPal and my credit card and have begun to reach out to the BBB. I will also be sharing this experience with others on the internet.
Shame on your company! 😡

Jennifer

"RIP OFF poor customer service and very poor quality"

I placed my 1st order on Nov 26th 2020 it is now Dec 15th 2020 item has yet to be delivered have contacted customer service several times asking for with a refund or for them to please send out replacement all I get in return is an automated response DO NOT ORDER FROM KNOTTY KNICKERS RIPOFF I never heard back from Knotty knickers customer service after sending at least 10 emails my Package arrived on Dec 16th and the items are of very poor quality stay away better off spending more elsewhere for decent panties the ones from Knotty will be lucky to last through 1 wash.

"Total scam"

Total scam. They skimmed my wifes card. Thankfully the bank caught the fact that they were skimming. When you go to cancel subscription it gives you an option but then doesn't let you.

"Cheap underwear and horrible customer service"

I was so excited for an affordable panty subscription box, and all the comments on Facebook and the reviews I found were all positive. I received two different orders, and both were made from cheap fabrics, sewn poorly with visible mistakes, and ugly designs. The designs were just so plain and looked very cheap. I emailed customer service to make a complaint, with the hope they would send me something cuter or give an explanation. I had to email them twice to get a response. Instead, they said I had no "style preferences" on file. They did not address the sewing issues or poor design complaints. I have canceled my subscription and cannot believe how poor the customer service and quality of the products are.

"Absolute scam"

I ordered my first subscription box in September. It is now December and I have not yet received anything. I have contacted customer services and they told me the order had been delivered (after several generic “check the post office” emails and about a week in between each response) and when I confirmed it had not, they told me they would send it again. That was over a month ago and I have still not received anything. While their replies were already poor, I have not received a single response since requesting a refund, and my messages on Instagram have also gone ignored. Don’t order from them if you actually want to receive anything. I commented on their Instagram asking for a response and they just deleted my comment instead.

"Don't bother ordering from them."

Honestly horrible experience so far. I ordered the monthly subscription of the sugar and spice. It took 1 month and half to receive my first order! I emailed them about this issue and they gave me a generic response of "did you check your mailbox? Did you check the post office?" Really? And then they said they would look into it and never answered me back. I gave them the benefit of the doubt but the next subscription was the same issue. I was charged Nov. 4th and its now Dec. 10 and still haven't received anything. I've already been charged for December as well. And when I try to write my experience on their fb adds it always gets deleted by the owner.
Oh and the 3 panties I recieved, 1 was snug, 1 was waaay to big, and the other was just a tad to big....they were all XXL.
Stay away from them!