"Delayed Deliveries And Lack of Responses"

I deeply regret placing my trust in multiple blogs and articles that spoke positively about Blue Nile. It now seems apparent that those sources may have been paid to promote the company. I ordered a pair of leverback earrings with GIA certified diamonds for my daughter's graduation gift on May 19th.

Unfortunately, the initial package encountered an address issue and was returned to Blue Nile before reaching me. They then informed me that the package was lost, and I would need to choose a replacement. However, they later stated that the setting for the earrings was unavailable, even though it was available for new orders. They continued to provide various reasons for delays, such as the need for security review and confirmation from the merchandising team. After all these complications, they eventually informed me that my original package had been found!

Despite this news, it has been a week since then, and I have neither received the diamond nor received any updates on the status of my order as of July 6th. The customer service from Blue Nile has been practically non-existent, with emails taking 3-5 days for a response, and calls going unanswered despite multiple attempts.

I am currently attempting to process a refund, although I am uncertain if I will be successful in getting my money back. This entire experience has been incredibly disappointing and frustrating, especially since it was meant to be a special gift for my daughter's graduation.

"Do not stand behind their quality"

My husband purchased my engagement ring from Blue Nile. It was beautiful and the diamond was good quality. The positives stop there. We both purchased our wedding rings from Blue Nile. We were married in October of 2023, In January, my ring cracked all the way through the back so I had to return it for repair. A few months later, my husband’s ring broke and his had to be replaced. Blue Nile stands behind their quality so when I called customer service to question why both our rings broke in such a short time, I was told that it could be how we wore our rings. We both take our rings off when we work out, go into pools, etc. It seems to me like both our rings were of inferior quality and Blue Nile did not want to own up to it. They did repair and replace our rings but when questioned on their quality, they pointed the finger at us, their customers. After a month of battling with them, they finally sent us a gift card of $25 for our inconvenience. What a slap in the face. Really our head aches were only worth $25 to them. Needless to say we will not be purchasing any more jewelry from Blue Nile.

"DISAPPOINTED - SHAME ON YOU BLUE NILE"

DISAPPOINTED! Seven years ago I purchased a beautiful and unique Blue Nile engagement ring for my soon to be bride. She loved it and said yes and we were soon married. A little over a year ago was our fifth wedding anniverasary and natually I returned to Blue Nile to purchase a diamond anniversary band for her and again she loved it. Ten month later the band lost two diamonds so we returned the ring to customer serrvice for repair. To our suprise they declined to cover the lost stones and required that we pay nearly $400 to repair the ring. Ten months of use and they claim that "wear" is what cause the loss of the stones, yet my wife's diamond wedding ring which she wears next to the anniversay ring and by the way cost less that half of the BN ring is fine. Well I asked to speak to a manager and they declined to even split the cost of repairing her band with me. So disappointing for my wife and I. She was in tears at the loss of the stones. PLEASE think twice before buying from Blue Nile as they are not the high end, customer service oriented company that they claim to be.

"Bought an engagement ring"

Bought an engagement ring. Shipping was exactly as promised. They resized it at no cost. Great experience. Would buy from again

"I purchased an Opal ring and within 6…"

I purchased an Opal ring and within 6 months, the stone turned yellow. They inspected it and said it was due to lotions on my hand. They refused to replace it or give my money back. I’ve had opals before and they have never changed color.
Would stay away from this company.

"Exquisite"

Blue Nile never disappoints and this past transaction was no exception. I had a custom marquise and dot rose gold wedding band made. The diamonds were upgraded and when it arrived I was blown away with the craftsmanship. I am super happy with this purchase and will continue to be a loyal Blue Nile customer.

"They sent me a Free Ring Sizer"

They mailed me a Free Ring Sizer. Much appreciated!

"Wrong product and misleading customer…"

Wrong product and misleading customer service.
Ordered ring size 9.5 (based on their plastic ring sizer) and received a ring sized 8. Then call customer service. Given that wedding day is in 3 weeks, I am recommended to order a new ring, and that I should not be worried given that, if new ring doesn't fit, Blue Nile can always send a new ring "overnight". Turns out "overnight" means it takes 7 days to build the new ring, so in reality its ~ 2 weeks to deliver, which would mean I would not be able to get the new ring in time for the wedding. This is a very misleading statement by "Customer Relations Specialist " agent "Catherine Speaks". She clearly understands the nature of my concern (I might not get ring for the wedding), and outright lies above the "overnight" shipping to make me walk away. When asked about a supervisor, she said she is the only person I can talk to to file a complaint.

"False service advertising, terrible customer service"

TLDR: false service advertising and as soon as they have your money, you're basically left alone if you have an issue.

I ordered a gemstone engagement ring and had a very friendly customer service assisting me during all the process. However the trouble started when the ring came very late: the communication was not good at all about the delay and I couldn't propose in time to my girlfriend who was visiting me (I received a compensation for the delay, but still it didn't replace the fact that I couldn't propose...) On top of that the information on their website about the ring was wrong (they put a too big carat weight for the side stones). After asking about it, I received a very late answer telling me that yes I was right, they made a mistake. It took them even longer to modify the web page.

Unfortunately the ring was ordered too big (that's my mistake) and now they don't want to resize it. It took them over two weeks to say to me that it couldn't be resized. Nowhere on the product page is it written that it can't be resized, and the FAQ is very ambiguous about which rings can or cannot be resized. According to them, when an icon is displayed the ring cannot be resized. Which of course is not shown for mine. This is plain false advertising!

"Very Disappointing!"

Amazing pre-sale service. The friendliest sales assistants, decent price and super fast shipping. Sadly the product (a tennis bracelet) did not live up to expectations. It broke the first time approximately seven months after purchase. Please note that this was still during covid and lock down - still I was told upon inspection - it broke due to ‘excessive use’. I had to pay for the repair (more expensive than anything here - it has ripped three more times by now) and I even had to pay VAT a second time for returning the item I already owned back to me. When reaching out about the quality of the bracelet, the trout or the VAT, there were no more friendly sales assistants, someone else answered my email each time. So sadly for the quality of the product - a thoroughly disappointing experience!