"Bought from Blue Nile"

Bought from Blue Nile - Washington Square location. Excellent services as always and very reliable.

"So this will be quite lengthy"

So this will be quite lengthy. Let’s start. Drove about 4 hours to get to the New Hampshire showroom to look at engagement rings. First, they don’t carry diamonds there, so looking at the diamond is done on a tablet so you never get the actual look of what it looks like. I picked the ring out and had it shipped to the showroom so not to ruin the surprise. About 3 weeks went by and I went to pick it up. I was dealing with the manager, but some older woman needed to get involved for some reason. Not only did she talk down to me, she talked down to the manager. Super unprofessional. The prongs holding the diamond were all crooked. Apparently, QC doesn’t exist at Blue Nile. So it delayed my proposal. The return process was less than stellar as they could not guarantee a speedy turnaround. Anyway, got the ring, After our engagement, we went up for the wedding bands as they offered us a discount. Again, the same older woman meddled in this transaction. She insisted my ring was a certain size, so ordered it. Wedding bands came in about a week later. When I went to put my ring on, it slid right off my finger. The older meddling woman, again, needed to put her two cents in. I had enough. I said I wanted my money back for my ring, but apparently this company does not like giving your money back. It needed to be shipped back to the headquarter in Seattle. Ordinarily, I’d understand, but this ring never left the showroom and was in the showroom’s full possession. The company doesn’t trust its employees I guess. 99% of this entire problem was created by the old woman and she really should be terminated from her position. Custer Service is not her forte.

"Horrible experience with shipping…"

Horrible experience with shipping policy!!!
My wife and I have bought from them before and for some reason now they have implemented some ridiculous shipping policies where they deem an address is either good or bad. I ordered 2 rings from them recently and had it shipped to my business which is my office and I receive important mail and shipments daily and they said they couldn't ship there and it's not like it's some shady business it's a business park with a suite number. They wouldn't ship the order and then I gave them my address where all my bills are sent to which is my ups store address and they couldn't ship there either. I was so pissed off at them I cancelled my order and plan on buying elsewhere. I'm not going to waste my time to drive to your pickup location which would have defeated what online shopping and delivery was meant to be. Get your act together and fire the crew that implemented this new shipping policy!

"First time buy"

Great buying experience. Website was easy to navigate and find exactly what I wanted. I purchased my husband’s wedding band and had custom engraving done that came out perfect.

"Always excellent customer service"

Always excellent customer service from Blue Nile. I wouldn't normally order online for fine jewelry but for Blue Nile, they have proven to me over the years -- from my first diamond ring to the everyday / special occasion accessories I purchased in between, and eventually to the maintenance and checkup I needed for my diamond ring -- that they are a very reliable and dependable company. Highly recommended!

"Fantastic Company"

I had a great experience with Blue Nile. She is obsessed with both her engagement ring and the wedding ring we picked out. The process was really intuitive and easy to build your own engagement ring. With Blue Nile, I know I'm getting a better value for the money than some of these other stores. Clarity, cut, and color are so important and it's nice you can pick out the individual diamond you want.

"Great experience"

Great experience, quick delivery, and very easy to use the app. My wife loves her new ear rings. Will definitely purchase additional jewelry from Blue Nile in the future.

"Best place to choose your own diamond"

Blue Nile is an excellent place to choose your own diamonds. Their selection is incredible. They have awesome customer service. I would definitely order from them again.

"Great products, even better service!"

Great products, even better service!
They went above and beyond to find the right size for me while it was listed as out of stock!

"Blue Nile's customer service is…"

Blue Nile's customer service is fantastic. They stand behind every thing they sell, even if you have problems with it years later.