"Spot on product"

Lovely quality, better than I thought it would be. Better than buying a rug that wouldn’t have fitted. The fit was spot on to the absolute multimeter. It looks wonderful. Great price, great delivery experience. Thank you.

"Great products at reasonable prices"

Great products at reasonable prices. I have two Natural Rug Store rugs and I love them. Good customer service - very quick response to queries, and despatched as advertised.

"It looks beautiful"

It looks beautiful, fits the space well and arrived on time.

"Sadly we were extremely disappointed…"

Sadly we were extremely disappointed with our recent purchase. The rug stains extremely easily (ie water will stain it!). Despite buying the cleaning kit, this has also stained it as apparently they cannot get wet at all…therefore I would avoid this if you have kids!

I asked to have a call with a manager as we were disappointed that the cleaning kit we had bought with the rug had actually made it worse when used..however this request was refused and we were told we hadn’t used the cleaning product properly..this is just not true!

If you’re looking for a rug which can be cleaned and deal with minor spills this is not for you!

"Excellent service and high quality rug"

Excellent service and high quality rug. Would definitely recommend for custom made rugs using their rug tool and sample service. Spot on!

"Excellent product & service thanks"

Excellent product & service thanks. Delivered slightly early. I’ve had seagrass before but it is still a concern to order from a new company , but I am very pleased . I ordered a custom made large mat with black edging. Looks great !

"The finished rug is a natural product"

The finished rug is a natural product, but there were many more blemishes in the weave/materials than I've experienced with other vendors. Other than this the edging is good, the order and fulfillment process were good, and the price is good.

"Good communication"

Good communication, unfortunate delay in materials. All worked out well.

"Excellent service and super rug"

Excellent service and super rug

"Wonderful rugs wonderful service"

Wonderful rugs wonderful service