"Excellent service"

Excellent service, I was kept well I informed of the delivery which was on time.
Love the rug and good lovely quality.
Happy 😃

"Great product and any size made to order"

Great product and any size made to order

"The mat was well made"

The mat was well made. Manufacture takes a little time but it arrived when The Natural Rug Store said it would

"Really good rug"

Really good rug, made to my measurements. Delivered as stated. Have purchased a number of rugs over the years from this company and everything always perfect. No complaints whatsoever. Would recommend unreservedly.

"Excellent quality rug / great service"

Very happy with the quality and overall appearance of our lovely jute rug which arrived really well packaged. Customer service/communication excellent which is a rarity in today's age so would definitely recommend this company. Thank you, keep up the good work!

"Beautiful rugs made to order"

Beautiful rugs made to order. Very efficient and quick

"The rug is exactly as pictured and…"

The rug is exactly as pictured and described and is excellent quality. It is well worth waiting for.

"I had purchased a rug for my kitchen…"

I had purchased a rug for my kitchen years ago. The rug itself was still in excellent condition but the edging was poor. I asked if they, Crucial, provided a service to replace the edging but no go. Leon however, offered me a 10% discount if I ordered a new rung, which I did. And it was fabn-u-lous. Sad news, I spilt black coffee on my new mat which has stained. Vanish did no favours. Took the colour out.

"Quality of rug is great"

Quality of rug is great. Just had to chase up when it was being delivered as hadn't heard anything

"Quality of every order consistent."

Quality of every order consistent. Staff actually telephone you to let you know about delivery times and to discuss anything they have a query with.
Would always recommend. Great to buy from a UK business too.