"Ordered one of their Mystery Boxes and…"

Ordered one of their Mystery Boxes and got a cheap M16A3. Never gonna buy from this garbage site again.

"The order was super easy"

The order was super easy. The prices are very good and its easy to find stuff. The costorm servic is good

"Terrible customer service and faulty product"

Terrible customer service and faulty product. I had ordered an M16A4 around Christmas time, so as expected it took a while to get here, but after I got it, it broke before I even got through one whole midcap. So I called customer service (I guess customer service lines can hang up if they take too long to answer your call) and they said I was still under warranty, and I could send it back. But they wanted me to pay the shipping back... for their faulty product. I guess its because I use inferior bbs??? I told them I use Gameface .20g biodegradable bbs. Why don't they make a list of good bbs that they approve if they are needing good bbs for return? So I just decided to keep the gun and fix it myself, because at least I'll know its being done right.

"What a JOKE.. Shop literally anywhere else.."

What a JOKE. These guys arean absolute joke. Worst customer service in the industry. I ordered a blow back pistol on Dec. 16th and knew it wouldn't arrive until after Christmas day and when I spoke to them it was understood that it would be within a few days after. Never got a shipping confirmation nor any word from the company on the status. Decided to call them to find out what the hold up was. They finally answer 2 full hours after their posted opening time. I asked what the status of my order was they informed me that it looked like it was getting ready to ship today... 16 DAYS LATER... 16 days after I placed the order, 8 Business days to ship it and it was still sitting on their desk. Told them to go ahead and process a refund because I can buy the same gun from litterally any other airsoft supplier. Was told they would begin processing a refund and send email confirmation. 4 hours later, no email, text or call. Called them back was told they had to physically retrieve the invoice to begin processing the refund. Really? Not only have they sat on my order for 2+ weeks then you want to make up some BS about a complicated refund process? Seriously bad way to do business. And whats worse is there is no accountability because there is no actual manager and ownership cannot be contacted. Too bad, I'm sure they would love to know how much money they keep running off. Anyway, this was supposed to be a gift for my son and now not only will it not be arriving it's going to take a fight to get my money back. STAY AWAY FROM AIRSOFT GI..Unless you like doing business with lazy, dishonest stoner kids.

"After checking several online retailers…"

After checking several online retailers I went with Airsoft GI. In their ‘about’ section of the website they touted their “We pride ourselves on maintaining inventory accuracy” and “we have set the standard in quality, speed, and customer service”.

However my experience has been anything but great. I order my son an airsoft rifle on Tuesday December 15th. This was suppose to be a gift from Santa clause. On Friday December 18th I receive an email stating the item was out of stock and would not be available until 2021. Taking three days to figure out your inventory is unacceptable. What’s even more aggregating is that I have received daily emails from this website trying to sell me additional products.

This company has not set the standard “ in quality, speed, and customer service”. I also would not put ‘pride’ in this inventory system. After canceling my order I have since gone to a different online retailer: evike. Hopefully they can help make the Christmas magic where airsoftgi failed.

"Crappy company"

I ordered an airsoft rifle from them, it came broken. I sent it back, they “fixed” it, and it broke again. I had to replace almost every part inside the rifle. I would not recommend airsoft GI to anybody. They also had horrible customer service. I’m pretty sure I was on a call with a 13 year old.

"Delete my Account"

I've always loved Airsoft GI, from their nice sales and site UI to their Youtube Channel. However, I'd have to say their Customer Service is pretty subpar. Two weeks ago, I called to request an account deletion and got some weird company answer on why that wasn't possible. I asked if I should just provide false info in order to get my info out of their system and got a reply about how that isn't legal or just. I then sent an e-mail to their tech team and I haven't gotten an answer back or an automated verification that my e-mail even reached the correct people (Though it wasn't rejected, so I'm sure they've received it).

Just delete my account please, it's my personal info and I no longer use the website. I've been really annoyed with this company since then.

"They do not follow their own return warranty"

I bought an almost $400 airsoft rifle and bought accessories to go with it. The order came out to be almost $500. When I recieved the gun, the gun's wouldn't work properly. I contacted the rma department send in my gun and when they recieved it they said they experienced none of the problems I had and sent it back. I asked for store credit and was denied. I contacted customer service and was argued with and got no where. The representative was very rude and acted like he could care less. I went over their return policy and they didn't acknowledge it. Do Not Buy From This Company. If you are getting into airsoft buy from any other airsoft company except this one

"Famous scam"

If you do any research into this company you'll realize they are scam artists. Most of the time you cant get a order from them or contact any customer support. Just go to a better website.

"Absolutely terrible company"

Absolutely terrible company. I have bought from them three times the first time was a good experience... the second time I preordered an item which was a huge mistake. They pushed the release date three times then on Christmas opened the item up for direct buy,when I confronted them they said that preorders only meant you were garunteed to get the item at some point... The last straw was the most recent transaction. I ordered one of their mystery boxes. It came in and was clearly an open box used item that was broken. And now they won't even respond to my email asking for a return or store credit. I would absolutely not recommend this company to anyone