"Great quality, efficient service, received when expected"

Received my books when expected, they are of great quality and am very pleased. I received a second unexpected delivery - this contained a misprint version of the books which they clearly corrected without any disruption to me. Glad to have the misprints as well

"Excellent Company. Great service "

Excellent company, great service. I had a colour children's illustrated book printed. The print colours were lovely and the print and paper of a high quality. There was a delay in the book being delivered and I contacted the service team, who answered me quickly and advised me the product would be a day late. All and all a great service, I would definitely recommend and will use again.

"I’m so impressed with the printed book"

I’m so impressed with the printed book! The quality is top tier.
From start to finish, the process has been intuitive, smooth and user friendly. 10/10

"I had a set of twelve books printed and…"

I had a set of twelve books printed and they turned out really lovely. Good quality and very good value. The customer service there is really helpful and great as well.

I have to give an update. Mixam reprinted the books free of charge and they came back high quality.

"Used to be so reliable"

Used previously about a dozen times with ultra-reliable turnarounds, competitive pricing, and most importantly amazing print quality.

Recently the actual delivery dates vs promised dates have been slipping, and today I was told that my most recent order (which was scheduled to arrive with me Wednesday 19th November) has been "updated" to now arrive with me 5 days later (on Monday 25th November).

These booklets I ordered were specifically for an event on Nov 23rd and so I was comfortable ordering with an estimate delivery date of Nov 19th.

I could have used a local printers for this particular job if the website was showing a scheduled delivery date after the 23rd, but I trusted the scheduled dates on Mixam's website at the point of ordering.

I have over a hundred people arriving for this event and the booklets were to hand out to guests.

I have messaged Mixam and am awaiting a reply.

I will update both this review and rating if they can honour their original delivery date.

Can't say fairer than that.

"Mixam is a reliable and helpful…"

Mixam is a reliable and helpful company, consistently delivering quality products that meet expectations. Their prices are competitive; even for budget-friendly options like my hardback book, the results were impressive. While the ordering process is straightforward, it would be improved with a save option. There were delays with delivery on occasion, but the final products were of excellent quality, including bespoke bookmarks and dissertation covers. Despite some minor hiccups, Mixam's value and quality make them a four-star choice. Highly recommended for anyone needing printing services.

"Extremely Disappointed - Never Again"

As a photographer, I expected a professional quality for my photography book, but Mixam delivered the worst printing I’ve seen in decades. I genuinely believed such poor standards were a thing of the past given modern advancements in printing. If I had used a photocopier, the result would have been better.

The red tones are completely oversaturated, ruining every photo with red hues, even though the black and white images are acceptable. The overall quality is appalling, far below what I could consider professional.

I will never trust Mixam for any future projects. Highly disappointing!

"Utter waste of time. Long Delays and production times"

TLDR: I placed an order 4 weeks ago and still don't have it! I doublt I'll have it in 5 or 6 weeks time at this point.

I placed an order on the 15th October, 1 Book. The Order was marked as in production on the 16th October and that’s when issues started.

The estimated dispatch date was the 22nd October, on the 21st I was contacted saying that it was delayed and wouldn't be dispatched until the 29th. Not great finding out the day before but fine delays happen. Then on the 29th I get another message saying it’s been delayed again, this time till Friday 8th November.

On the 5th November I message asking for a status update on my order and the following day receive conformation that the planned dispatch date is still the 8th November and they apologies because they have been having technical difficulties.

Ok, well at least I got some explanation as to the delay this time and it's still going to meet the dispatch date, right???

WRONG!
The 8th comes and goes. I receive a follow-up message on the 10th apologising for not meeting the dispatch date and that its been revised to the 14th November. Which comes and goes and I’m meant to be expecting my order now on Tuesday 19th November. I have very little, if any, faith Mixam will deliver on this date either.

I will say since I have been making a point to remain in contact with Mixam, responses have been same day or next day, which is a lot better than letting me know that my order has been delayed the day of the planned dispatch. Delays happen but this has been unbelievably frustrating.

"If time sensitive don't trust what they quote/advertise"

If time sensitive don't trust what they quote.

We place 4-6 catalogue print jobs a year and have done with Maxim for several years.

Quality and finish and ease of service is good.

However the advertised, quoted then confirmed dates have increasingly over the last 24 months been misleading, and the communication about this poor.

Just placed another 2 jobs, both late and one severely. We now have print excess due to arriving too late and higher redistribution costs.

This will be our last order with Mixam which is a shame, because its all related to overpromising and underdelivering timelines.

In response to Mixam's comment:
as an example the advertised, quoted and confirmed production leadtime was 4 production days, the actual was 16. I should not need to request especially that Mixam deliver the service they advertised, confirmed and are contracted to.
At 6pm the day the order was due to ship I was notified of the first delay at which and every point after this I emphasised the time critical part of this order.
I find it interesting that the respone time on public forums like trustpilot is overnight but customer service took days to respond when the issue was occurring.
Beginning to think this should be reported to Advertising Standards Agency as false advertising. Can see both my previous experience and others on Trustpilot I am not alone in not receiving the advertised service.

"Delayed delivery no customer service"

Ordered on the 5th of November for delivery on that Friday the 8th. I was notified that there was a delay and it would arrive on Monday.

On Monday I received the tracking that said the details had been registered but the parcel had not been received by the postal service. I checked on the Tuesday to see if it had moved but it had not so I sent them an email.

I called today (Wednesday) and there was no one to speak to so I had to leave a message.

I ordered specifically from them because they had very quick lead times. This is obviously not the case and they shouldn't offer the service if they can’t honour it especially when I paid extra.