"Terrible service"

I know that bad reviews can hurt a business and wouldn’t normally go there. But I’ve been pretty shocked by Mixam’s terrible customer service when something went wrong with my order. I placed an order on Monday 4 November, guaranteed ‘next day’ service. I paid a lot extra (£12 on an £11 order) to get a guaranteed next day service. The day before I was due to receive my order, I got an email saying my ‘dispatch date had changed’ to the day it was meant to arrive. In the end it arrived 5 days late. I had to find an alternative service (paying again), meaning Mixam’s service was useless to me. Not only did they completely to refuse to refund even the extortionate postage, when the product arrived, the quality was also bad (line down the middle of the front and back cover). My 1* is mainly based on the refusal to provide a refund for the delay and quality which has meant I have a completely useless product from what was supposed to be a high quality service.

"Deliveries are Delayed - order elsewhere"

I ordered on November 1st with the estimated delivery date of November 8th. The dispatch dates were since updated, splitting my order, so some would be dispatched on November 7th, the other November 8th. Part of my order was delivered today, November 11th. The other half started production today, ten days after I ordered. The updated dispatch date has jumped from today to tomorrow to Wednesday - November 13th in a matter of hours due to production delays. I need my order ON November 14th. This is not going to happen at the rate that my order is pushed back and back and the fact that it took four days from dispatch to arrival for the items I do have.

If you have an order and need it for a specific date, order it elsewhere. There are plenty of reliable printing services that can actually deliver on time with better customer service.

I will not be using Mixam again, which is a shame as I have only had positive experiences and quick turn arounds until now, but this is unacceptable and seems to have been an ongoing problem for other customers over the last month at least.

If you know you have production delays, disclose this with your customers so they can plan accordingly. Don't keep it a secret until you are starting production ten days after the order is placed, three days after it was supposed to be delivered.

Update: they replied and said that sometimes delays happen due to artwork errors which is definitely not the case here as I have specifically been told it is due to production delays, I assume the same delays that have effected orders since October.

“Production is trying to get the booklets shipped today but unfortunately it is not guaranteed due to a volume of orders in production.” (11.11.24)

"Mixam Helped Me Bring My Cookbook Dream to Life!"

I couldn’t be happier with my experience working with the team at Mixam to self-publish my first cookbook. After an initial test print, I had some concerns about the alignment of the cover and spine, but they were quick to correct it on the bulk order and it ended up perfect! The entire team was an absolute pleasure to work with—especially Charlotte and Claire, who were incredibly responsive and quick to answer all my questions. They made the entire process feel smooth and seamless, which was such a relief as a first-time self-publisher!

The final product exceeded all my expectations. (I ordered a hardcover, matte cover, 100# paper, full-color cookbook.) The colors in the photos are vibrant and true to life, and the hardcover is beautifully crafted, with an exceptionally high-quality feel. I’m thrilled with how my cookbook turned out, and I highly recommend Mixam to anyone looking to bring their project to life with ease and stunning results.

"Shop around "

To begin with, Mixam were great. I felt lucky to have found them, and pushed 4 books their way. It wasn't always plain sailing, but they had a support team.

When book number 5 was ready, I found out they had stopped offering the particular printing process I had used, with absolutely no warning and no apology. The quote for using their other process (presumably now their only one) was a stonking 350% more than my normal cost.

My books were a series, so it mattered that they match. Finding a different company that could match my book specifications came at a cost, but better than Mixam'a quote.

I cannot recommend any company which treats their customers so badly.

"Nice product BUT alI orders arrive damaged - EVERY TIME!"

I have been using Mixam for the last couple of years to produce prints for sale. The quality of their prints is excellent, the turn around time is acceptable and all in all they provide a good product. Unfortunately every single order is so poorly packaged that it arrives damaged and many of the prints are unusable. I have spoken at lenght to the company and been told to request extra packaging which I do each time but still no joy. They take a pile of beautiful prints, on high quality paper and shrink wrap them (this is always torn on arrival) and then stick it in single cardboard boxes or cardboard envelope. Each time I have to go through the hassle of organising a refund and or a reprint and so the cycle continues. I am at my wits end. I have begged for help several times and they always respond in the same way. Every time I order prints there is a nervous wait to see if they can send them safely and they NEVER do. I feel very sorry for the printing team who are doing beautiful work which is then handled badly so they then have to reprint bla bla bla it is so tedious. Short of driving to collect the prints (a 4 hour round trip) I don't know how else to ensure safe arrival.

"Shockingly bad service"

Shockingly bad service. Placed an order on the 13th September. Was originally told delivery would be on the 20th. They kept pushing the date back and we were eventually promised the 15th October. The books were needed for an exhibition, we told them that and said the absolute latest would be the 25th. On the 24th I contacted them to check and they replied that they couldn't fulfil the order. I expressed my concern and five days later they replied saying the earliest would be the 1st November, but couldn't even guarantee that. They not only let us down but failed to give us enough notice to make other arrangements. A refund and 10% off a future order is the best they could come up with.

"Mixam.co.uk really helped me with…"

Mixam.co.uk really helped me with uploading files for printing. The account executive was extremely knowledgeable and familiar with the format to be used to submit files. The other agents also quickly answered my questions about reprinting and orders.

"We've been a fairly long time customer… now lost"

We've been a fairly long time customer now and spent over £15,000 with Mixam. Until now things have been good, with only the occasional hiccup. With out last order the estimated delivery date kept being pushed back, with only automated messages. Then only part was shipped, when I was promised on live chat that all of it had been. Finally the outstanding items were delivered two weeks late and they've printed on the wrong paper weight (and not even close - printer paper rather than 200gsm). The communication when things have gone wrong have been terrible, and on raising the issue just now on live chat I've been asked to fill in an online form instead.

"Great customer service and quality. "

I searched many websites and found Mixam one of the cheapest, and simplest websites to use. They had very quick responses and even contacted me before printing to see if I wanted to make some potential changes they recommended. Great customer service and quality. Very happy customer.

"best price :)"

best price :)
nice support
delivery just in time