"STAY FAR AWAY from Chronoexpert."

STAY FAR AWAY from Chronoexpert.

They are very quick to respond right up until you have paid.
After that I have not been able to contact them for almost 2 months.
I have tried by phone, email and via whatsapp.

"Vorsicht !"

Trotz zweifacher Bitte und einer Zusage antworten die einfach nicht auf eine qualifizierte Anfrage ("innerhalb von 24 bis 48 Stunden erhalten Sie eine Antwort")
Völlig unseriöses Geschäftsgebaren.

"Scam, do not shop at Chronoexpert"

Scam, do not shop with them

I ordered a 11,000 EUR watch from David Martin who was initially very responsive. Since then I have had radio silence, despite trying to email, whatsapp and call them

I am now threatening then with going to the police and am determined to get a refund for my money

"No watch and no refund"

From good to bad to we will see.
You have probably read some of the five stars reviews skipped the two to four and now you want to know the bad stuff.

I ordered a watch, a limited one that can't be found in the boutiques, so therefor I turned to Chronoexpert. Made the payment after some pleasant talks with the sales manager.

Chronoexpert do not have the watches on their website but have "access" to them. The watch I ordered they could not find. After two weeks and some mails that mostly did not get replied, I get the message that something has happened? and I will get a refund.
Chronoexpert kindly apologized.

I am still waiting for the refund but I am sure I will soon receive it......

It is a little like the roulette, place your money and maybe you will win. In some ways I have made a loan to Chronoexpert and wasted my time, nerves and trust to this marked.

I hope you will find this review beneficial in your quest for your dream watch. I was unlucky but maybe you will win the roulette.

Update:
Chronoexpert is now reported to EUROPOL.
I am in contact with a very kind sales manager. The problem seems to be the administration and their lack of care for the customer.

Update 9.9.2022
I have received my refund, thanks to the kind sales manager and his dedication to his job.
Chronoexpert needs to upgrade their servicelevel.

"Unresponsive"

Never responded to my whatsapp query. Waste of time.

Wouldn't trust a high value purchase from these guys.

"New watch turned out to be scratched"

I ordered a new watch and they told me it would arrive in a week. It came after 4 weeks, during which I kept asking what was happening, but without a clear answer. The watch did not come with plastic wrap on it and already had scratches on the case and metal bracelet. I didn't get any more explanations, and when I asked for a discount, they said it wasn't possible. I personally had a very bad experience and do not recommend them. They are extremely superficial!

"bonne réactivité"

bonne réactivité, réponses aux mail sous 1 à 2 jour maxi.
Montre livrée conformément au descriptif
Première expérience réussie

"Muy satisfecho"

Me buscaron el reloj que quería. Lo tramitaron con rapidez y con total garantía.

"Quick response by email"

Quick response by email, shipping in time and always informed.

"Good"

Good, prompt and exact service provided