"Questionable service"

**edit to add**
I don’t know weather it was me asking my housing officer for help, me escalating things to a manager or if it was something to do with this review but I was called by a very nice lady and told they had rejigged things to fit me in and I have now a fully working shower again. It’s a shame it took so much of my energy and caused so much aggro but I am thankful it is now sorted.

Flagship it’s self seems to have great customer service, RFT are a different story maybe flagship should re think the partnership?

My electric shower has stopped working, water is pouring out of the electric box instead of the shower head which in turn is tripping my electric. I have 2 young children in the house and no bath. Since 11/02/21 we have been with out washing facilities. I still have no date in which someone will be coming to take a look. I have been told by RFT that it is acceptable to leave us like this for 10 days before they are considered out of their time frame and have to act. I suffer with anxiety and the person I spoke to only heightened this, they were patronising and seem to be reading from a script which they are unable to deviate from.

I asked to speak to a manager and I was blocked from doing this, I was told at first that they would only tell me the same thing and then that they were all in a meeting. I wonder if it’s acceptable for me to not pay my rent for 10 days? I am sure something like that would be picked up and handled much quicker.

I understand things are more difficult due to Covid for everyone but this is not a new pandemic anymore and a business happy to take peoples money should have more in place by now. If I could go to a friends house and shower I would but that is currently illegal.

Unfortunately this is not the first time I have had issues regarding repairs due and I doubt it will be the last. I am left feeling very hopeless and anxious and still none the wiser as to when I will be able to wash myself and my children.

"I have never known a company that is so…"

I have never known a company that is so poor in customer service.
I have been contacting RFT since May 2020 to report a track they own in a dangerous condition and a hazard to a disabled person and able bodied residents who lives in the Close. Our cars are getting wear and tear damaged every time we have to drive on it. There has been no upkeep.
I spoke to one lady numerous times in May last year, then another lady in December, left messages with the Estate Manager, who didn't have the courtesy of returning my calls, then had to ask for his manager's details. Non conatctable by phone so I emailed him and Yes you've guessed it. NO RESPONSE.
12 MONTHS OF STRESS TRYING TO GET A REPLY.
WHAT A COMPANY!!!

"RFT and gaseay repair men are always…"

RFT and gaseay repair men are always friendly and reliable. But I find that flagship dont follow up repairs that havent been completed. I have had no light in the kitchen and bathroom for a long long time I keep ringing up to book appointments but they keep getting cancelled as I'm working then never get re booked. I think communication could he better.

"...."

.............

"Home Exchange."

Home Exchange.

We recently exchanged our property in a big town for one in the country owned by Flagship and the whole process worked like clockwork.
Our contact at Flagship was Tracey who kept us up to speed on what was happening at each stage and found her to be very professional in her approach.
The property itself has been well maintained, with a new kitchen and bathroom
added recently too.
Since moving in i have e-mailed Tracey regarding some changes we would like to make and again she has responded promptly.

"My experience of flagship is based…"

My experience of flagship is based mainly on the contact i have with the contractors under repairs and gasway, for which I have mixed experiences. As I have little need to contact flagship for any other reason.
flagship could provide an excellent customer service, but unless their contractor services do the same, my view of flagship will be based on the contact I have with them.
Overall flagship are a good landlord, but room for improvement.

"Issues with RFT and Gasway throughout a…"

Issues with RFT and Gasway throughout a recent move.
Eventually resolved but lack quality customer service skills and prompt service.

"A lovely home that my son has moved…"

A lovely home that my son has moved into but hasn't been able to use the wet room as the levels are wrong and the room floods. He is very disabled. Flagship have thrown it back into Hopkins Homes court... but still not resolved.
He moved in in August.

"The enquires I have made recently"

The enquires I have made recently, via online have been answered very quickly and efficiently. Always told if I have any other inquires not to hesitate to get intouch again. So far during this situation everyone is dealing with, going through very quick and helpful.

"Absolute shambles and a joke!"

Still in the process of having my roof repaired,so far I've waited for 19 MONTHS. Yes, you have read that correctly. The list of problems is endless, damage to my ceilings, leaking everytime it rains, mould in my bedroom as well as in my wardrobe and chest of drawers, pics I sent of mould were not good enough, all ceilings plastered only for leaks to come through new plaster work. Water leaking through light fittings in living room, got emergency electrician out after being on hold for 2 HOURS 57 MINUTES. Light fittings taken down. No light in living room. Housing officer has not got back to me to temp house me til safe to stay back at my flat. this is after at least 3 attempts of contacting her. What started as a small leak has now lead to a full re roof which has still not been done. Scaffolding meant to go up today and work carried out monday (18.01.21), only to be told 1 day before scaffolding due that it was then not being put up. Contacted CAB, ombudsman and my local MP. I've contacted a lawyer and will be going to the papers with all the evidence and documents I have since this all started. The staff are as useful as a chocolate kettle and clearly all brain dead