"Well I wish I could give no stars…"

Well I wish I could give no stars ...house has damp ...due to a knackered roof ...all they do is promise and don't deliver ....bloody bunch of shisters...all they care about is profit

"I have lived here for about 12 years…"

I have lived here for about 12 years and loved it until they put this heating system in 2 years ago and its been a nightmare for the last 2 years, I've had 5 water cylinders put in in 2 years now I'm waiting for my sixth my water is orange, i cant use the bath or wash my dishes or use the hot water for anything that's been like that sines the last cylinder just before Christmas that one flooded my hallway. I've had leaking cylinders tripping the heating system

"Glorified Slum Landlords with…"

Glorified Slum Landlords with increasingly disgusting tactics to further their lust for profit.
On top of everything already mentioned on the low star reviews, they now close complaints about repairs and upgrades not carried out, without consulting tenants first or completing the work, and they say that they don't allow tenants to complain about the same issue again.
Nor does it look like the third stage tenants tribunal complaints stage exists anymore, even if you could get that far, as it's now a 'simple two stage process' where one of their 'managers' is now the end of the line.
This forces tenants to either give up, or try the Housing Ombudsman Service, using their 'landlords lack of response' option as their only hope.
They think so little of their rent paying tenants, that they would rather risk the Ombudsman, and further legal actions than do the work on their own properties that they are legally contracted to do in their tenancy agreements.
Please disregard any disingenuous and patronising response here from the Flagship damage limitation squad.

"Just bought 100% of my shared…"

Just bought 100% of my shared ownership, a good service from flagship over the years. Although when I had issues with the building itself such as the lock on the main door not working and the halfway lights, they did sometimes take a while to come out and as we are paying for that service I feel it should have been quicker.

So on that I would have given a 3, but I gave a 4 due to the excellent communication from Carly throughout the years, and especially recently during the purchase of 100%.

Thank you

"Absolutely disgusting housing…"

Absolutely disgusting housing association report asb which is causing health problems and basically call you a liar gets swept under the carpet. No help what so ever but they are quick enough to take your rent.

"I had been through a lot of trouble…"

I had been through a lot of trouble selling twice that fell through then decided to buy more shares on my shared ownership property.
Carly had been a great help all throughout each stage and was always there to answer anything I needed; very quick at getting back to you also.
A great experience from Flagship!

"Just sold my shared ownership house…"

Just sold my shared ownership house with flagship and they have been amazing during the whole sale. Couldn’t have been more helpful and so efficient at replying to us and solicitors. Espically Carly who has been the main point of communication. Never had any issues while I was with flagship.

"Takes service charges with no accountability. Disgusting customer service"

We purchased a shared ownership home with flagship. The aftercare has been nothing short of disgraceful. We have always been told that our service charge is variable, and that any surplus will be refunded. Nearly 2 years later and, in spite of repeated requests, flagship have failed to provide any justification for the service charge being paid. No accounts. No proof of what monies have been spent. No refunds. We're paying for things that don't even exist yet they refuse to allow us to stop paying the charge. Flagship confirmed our money is being paid to a third party management company, but it transpires this company hasn't even taken over the management of the site yet. Now I've received an email saying the service charge is a fixed charge paid to flagship and there will be no refunds. Utterly disgusting company. Avoid if you possibly can.

"Horrendous"

Flagship are atrocious! If they sorted out antisocial behaviour as quick as they take rents then that would be something! Also they victimise you, if you have a genuine complaint, report it, it gets swept under carpet and if the problem arises again then they ignore it as you have complained in the past, horrendous landlords..not a profit making organisation?! You're a business of course you're in it to make money, you certainly don't do it out of the goodness of your heart.

"Cover issue up problem solved their way…"

Cover issue up problem solved their way of operating, not actually solve the under lying problem ,