"PLACED ORDER THE END OF DECEMBER AND…"

PLACED ORDER THE END OF DECEMBER AND NOTHING, NO ONLINE HELP REPSPONSE OR COMMUNICATION OF ANY KIND. I AM GOING TO WORK ON A REFUND AND FILE COMPLAINT WITH BBB. GO SOMEWHERE ELSE.

"Terrible customer service, did not fulfill warranty"

Several years ago I ordered a set of Bilstein shocks for my truck. Order was received and I installed the shocks, all was good. Then one shock went bad (leaked) and needed to be replaced under warranty. Shock warehouse customer service was terrible. After contacting them numerous times, I was finally told to ship the shock to Bilstein in CA at my expense for testing to verify it was bad. Had to buy a new one and was told they would refund after results of testing. Sent shock to CA, shock was tested, but nothing from shock warehouse. Called and emailed many times, they kept promising they would look into it and get back to me, but nothing. Finally gave up and ended up out of pocket for all of it. Will never do business with them again.

"Do not buy from"

I have tried daily for two weeks by email, phone, text and even through Facebook to get ahold of someone to cancel a processed order from over a month ago and no reply. Order was over $400 so I may be seeking legal action

"Horrible company"

Tried to get an order status 5 times after receiving receipt that order was processed. Received no response from company via text, email, or phone.

Go elsewhere for your shock needs, this company wants your money but d9nt deliver the product. Customer service is non existant.

"Dissatisfied customer"

I ordered shocks for my truck that were shipped and did not receive because they were damaged in shipment. They said they were refunded but however I hadn't received a dime. I WOULDN'T TRUST THEM!!!!

"The same experience as everyone else"

The same experience as everyone else. Ordered shocks and struts and received the receipt but no tracking after a week. I emailed using their form, no response. I used the live chat function and received a message from "Mike" who said that they are waiting on one part to arrive and will be shipping my order on 11/10 and i will receive the tracking number. On 11/12 i contacted again asking for the status, no response. I looked at my credit card statement and it appears that they canceled since the charges disappeared, but didn't tell me after 2 weeks waiting for them. I used them to support a small business and had reasonable prices, i didn't check the reviews before ordering. If you want to succeed in business, you actually need to run a business. If you can't fill orders, then shut down your website until you can.

"I ordered Struts over 3 months ago!!"

I ordered Struts over 3 months ago!!! Never heard anything from them since?? They won’t answer phone calls,text, or e-mails! Bad business practices. I’m going to my bank today and pay a 30.00$ fee to Cancel the order! Never again

"First time I ordered shocks they took…"

First time I ordered shocks they took my money and didn’t issue a tracking number. I finally got through a week later and they said the plant was closed due to covid and would reopen soon. After 10 days my money was added back and I called and told them to cancel. 2 weeks later I accidentally order from them again but a different brand. Same thing, they took my money and a week later still no tracking number. I called for a week before I got a response and somehow they automatically got my shocks headed to me the next day. Shocks show up but they are missing the rear pair. I finally get through and sent pictures of the package and they said it was damaged and they would get them right to me. Week later no tracking number so I called constantly for 3 days and they said they would be sent the next day. 2 days later i call back and finally get through. They said they would arrive in 3 days and they gave me a tracking number. Shocks finally showed up. Do not buy from these people they are crooks.

"Web Page is Open, No One is Home"

I gave them 1 star for recent support. My first experience several years ago was much better, but something has changed.

I had a shock fail under warranty - it took two failed attempts and finally a third (and a couple of months later) that I made contact with them. Within an hour I finally got the RMA number to return the bad shock.

I can't return the bad shock without having a new one to replace it, so I ordered it from them. A month later I still have not heard from them. I've made three more attempts since the order on 8/12/2020 to find out what is going on - no response.

The only good news is that I have not been charged yet for the order, but will keep my eyes open.

In light of the recent poor service, I will not use them again, nor would I recommend anyone else to use their services.

"It is a company fraud they sell you…"

It is a company fraud they sell you products but they never send them, the customer service does not exist, they never answer the phone, they never answer the emails, they do not give you any information and obviously they do not return the money, I have months waiting for my shock or my money back. the most reliable is rockauto. ebay is full of scams too with imitation parts