"City Energy guy said we wasted his time"

City Energy .. the sub-con your company engaged is really super lousy.

1st appointment:
The guy came to check the site, then told us he couldn’t proceed as he didn’t not had his detector with him. No installation could be done because there is no dryer and heater.
Only then we knew the items do not come together unless we told them. (No explanation during our call for the 1st appointment)
The guy left and commented we wasted his time.
Hellloooooo, we took leave just to be there for u, and u said u forgot the detector, hence cannot proceed!! Who is wasting time..??

2nd appointment:
Called to confirm, and remind the related party to delivery heater n dryer together. We even reminded them to bring the detector their guy forgot to bring during the 1st appointment.
Guess what - never show up.
We took leave again for this appointment, and not even a call to say anything.

3rd appointment:
This guy brought the detector. Dryer n heater all came. (We reminded them again during the call)
The detector kept beeping, he’s not sure why, so he called his colleague to find out. He then said this thing is “骗人的” (useless). #cityenergy, if this detector is useless, why u left during my 1st appointment saying cannot proceed without this thing..?
This guy proceed to install the heater. But he said he dare not proceed with the wall mount bracket on the wall for the dryer.
Hello, he dare not proceed because he’s unsure or really cannot? We don’t understand. To make thing easy, he wanted us to get a standing rack, but he did not have it at this moment and we the owner has to call and make ANOTHER appointment.
U guys came unprepared..!? We made him call to deliver the rack. He then commented that we wasted his time.
He left and said he has another appointment.

The admin girl even said that, it is not their job to detect all these hidden pipes.
Again, then what is the use of the detector in the very first place?

Really bad experience. Throughout the whole period, we do not receive respond or reply from the admin girl when we messaged and called her.

Now I have to call the hotline and still waiting for their reply.

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Thank you!