"Great prices..."

Great prices! Easy to navigate the website and the quality of the tool was much greater than I expected. I will definitely be ordering more tools from Toolots!

"No contact 3 weeks no replies no product no shipping nothing..."

Been trying to get a status of my order for weeks now with 0 response.
I am going to be forced to call in for fraud now with the cc company.

"The product was as described and the…..."

The product was as described and the shipping was super fast!

"Falsely advertised the part was “in…..."

Falsely advertised the part was “in stock”, then tried to redefine the meaning of the terms
Have not yet replied with requested delivery date. Promised 24hr. Phone call with updates twice…still have not heard anything…
Nothing is going right with this order.
I’m very dissatisfied.

"Customer service is horrible..."

Customer service is horrible. Rude people answering the phone. I placed an order for a scale on 2/7 still has not shipped. Was told I had to talk to the status dept. Not sales job . When I called status dept was told to talk to the warehouse. It wasn't their job. When I asked how to get ahold of the warehouse they didn't know and hung up on me multiple times. Absolutely horrible customer service and I still don't have answers . Order # is 100293569. I would like someone to call me 816-842-8866 with answers

"Don’t buy here..."

Item was ordered over a week ago. No confirmation email even after contacting them. Called to cancel as it was still in the warehouse and wouldn’t make it in time. Day 4 of no response from the “supervisor” for approval of the refund. Don’t waste your time or money with this place

"Did not receive my $1600 fridge and STILL NO REFUND..."

Update 3/7/24: no update from the company and when I called today I was put on hold for 12 minutes and 30 seconds and the rep came back online and said the finance department has not issued the refund. I asked to speak to the finance manager to move things forward and was told that there isn’t a direct line to the finance department and that she would be requesting a callback for me and would provide her manage with my info to call me back. So it continues……

Update 2/20/24: still more than a week since Toolots replied and I still have not received my refund. There is no communication between the sales team and the finance department and therefore everytime I call it’s the same response “the finance department has not issued a refund receipt”

I purchased an on sale industrial refrigerator from this company on Black Friday of 2023 and around the middle of December I called to figure out when my order would be delivered and it turns out that they did not have the refrigerator that I ordered (and did not even bother to contact me via email or phone to tell me so I found out because I called them) and wanted me to select another refrigerator from their inventory but there was no other refrigerators with a comparable price. I requested a refund in the middle of December. They said that they had refund schedules and that I would receive my refund on January 26 of 2024. It’s now February 13 of 2024 and I’ve been calling pretty much every other day for two weeks and I have not received my refund nor has their staff helped me resolve this. They say that the hold up is the finance Department but that doesn’t make sense because previously I was told that my refund was scheduled to be refunded to me on the 26th of January 2024. I’m not sure if they’re just incompetent or if they just don’t have good processes in place but now I have not received a refrigerator that I paid $1600 and they still have not refunded me my money I would stay away from this company at all costs.

"The worst customer service i have EVER…..."

The worst customer service i have EVER experienced. Item arrived November 2023 faulty, and all I've been told for 3 months is the product manager is looking into it.

"Bad company..."

Bad company

"eXCCELLENT..."

qUICK DELIVERY