"Poor quality, horrible customer service."

I ordered a refrigerator in August. When I opened the box it was dented even though the box was Un damaged. When I plugged it in, it did not cool. After jumping through many hoops, I got a return label to sent it back. 5 months after my purchase I still have not received a refund. When I call customer service my calls are frequently dropped. I am repeatedly told they are referring my case to finance but have never received a response from them. I have asked to speak with a supervisor but they just continue to say they will refer it to finance. Long wait times when calling customer service an no follow-up.

"Great service after the sale!"

Great service after the sale!

"The only complaint is the telephone…"

The only complaint is the telephone system. After email contact and Christen calling me, will call was exceptionally great getting my scooter loaded. Thank You.

"I ordered over a week ago"

I ordered over a week ago, for Will-Call pick up, everything listed as in stock. But still have not received any confirmation that it’s ready for pick up. I am kind of confused.
I called in, and customer service said I needed to wait for the email before it’s ready to pick up… said they’d tell the warehouse, but still nothing? Hmmmm…

"Ordered HTYWFDGTU"

Ordered HTYWFDGTU, Never shipped. Called and was told not in stock. Order cancelled. product is still on website.

"Changed model number to something I…"

Changed model number to something I don't want.
Won't return calls or email.
I have doe all I can to cancel this order and stop shipping. Waiting on some kind of response for when my credit card is going to be reimbursed.

"It seems bankrupt"

It seems bankrupt

"TOOLOTS IS A SCAM"

TOOLOTS IS A SCAM. They will not refund my $2000 from last Black Friday 2023. I placed an order for a benchtop mill and canceled a few days later to get one with a different option. Long before it was shipped I might add. I have called and emailed countless times only to get nowhere. They strung me along long enough for the credit card company to not refund my transaction. As a reminder, that's $2000, FREAKING $2000. I'M NOT RICH........ This was a huge decision for me.

For transparency, I did get the second one I ordered but was missing pieces and package totally destroyed on delivery. They did not respond to request for missing items.

Don't fall for the low prices, they are dishonest and it will cost you more in the long run. TOOLOTS IS A SCAM.

I gave them a year to refund me but now I am going to make sure everybody knows about them. Please help me share this review. I hope this helps other working class people when making a big purchase decision.

"Fast and accurate"

Fast and accurate, thank you

"Your representative Carme was very…"

Your representative Carme was very helpful and followed up with me. I thought the 2 week delivery was too long.