"Total Piece of Crap!"

Seems to me we got a used piece of equipment. Have over 14 pictures showing wear and tear AND on top of that I've emailed them twice about a broken cover when it was delivered and no plug on the cord. Seriously, not one email back as of today, 6/27/24.

"ZERO response from company on broken product received"

I purchase a product 6 weeks ago worth over $3000, the shipping container was in great condition, but the product in the box clearly was used and damaged. I submitted photos to the company, I have called them many times, I have left voicemails. I have had NO followup. Very poor business.

"Missing parts and very delayed shipment"

Ordered an in stock double oven on May 7th. The website says freight shipments that are in stock are typically shipped out same day and arrive within 3-5 business days. Ours unfortunately was not received until June 14th (27 business days). Upon inspection we realized that the kit to actually install both ovens (casters, bolts, hood, etc.) was never received. I called customer service and was told that the box with those parts were shipped but must've been lost in transit. They escalate the issue to a supervisor, contact the shipper, and provide me an update. A week later I still had no updates and called back. I was essentially told the same thing and that a supervisor would call me back that day. Unfortunately I never received a call back. I called back again today (6/26) and was first told that the kit might not come with the oven. This makes no sense as they sold a double decker oven, it should come with the parts to actually stack the oven. Plus the instructions on the item page tell you to use the pieces included in the shipment and no other pieces. I was then told that the shipper said I received everything. At the time that the package was delivered, I received two crates which is what was on the invoice. There was no damage to the crates and everything was sealed indicating the items should be complete. So technically I received what was on the invoice. There was no mention of a third box. I just want what I purchased and to have the kit sent to my home. We run a small business and would like to continue growing that business. Not having these pieces is delaying that growth. According to the website we should've received the items back in May, not in June. Now we are looking at some point in July (or later) assuming that they can actually deliver the items promised. This has been one of the worst purchase experiences I have had over something so trivial. The oven was almost $4,000 and this is being held up over parts that likely cost the company less than $100 to produce. The only positive I have at this point is Christine in the returns department has at least listened to me when I called. Unfortunately there has been no follow up from the company to me afterwards. I'd be happy to change the review to a slightly more positive rating if this can be resolved in a timely manner.
UPDATE:
It's now 7/3 and I've still yet to receive my product. I've called numerous times and have just been told that they need to "inform" various departments. However there has already been a response from someone (I was told the warehouse manager) that the product is in stock and can be shipped to me. I don't understand why this hasn't been finished yet...I just want to be able to set up my oven so my small business can grow. Customer Service has been so frustrating.

"I was never called back when I was told…"

I was never called back when I was told Mark was my sales rep but after I did my purchase he did not care no more and I have sent pictures of Damage that was caused by tool lots not trucking company and no return phone calls or emails I will not purchase from company again

"I was told the item would ship 2nd day…"

I was told the item would ship 2nd day on 6/20/24 for sure….delivery would be on 6/24/24. This was needed for on time delivery to complete a job waiting for the tool. When I called for the tracking number, I was told the order hadn’t even shipped yet. My credit card was charged on 6/20/24 though. I asked for a full refund and will buy from somewhere else. Will not use Bolton Tool again.

"Don't get timely status on orders and…"

Don't get timely status on orders and no one responds to inquiries. Still don't know what is happening with my order.

"sad day for customers of this company"

2 day delivery means 2 day delivery. Lame excuses
I paid 120 +- for 2 day shipping and received it 5 days later. I reached out to you but no answer.
I did some research on reviews for your company and it was almost all bad.
You might want to brush up on your ethics

"disconnection between managment and warehouse"

I follow website instruction sent money order by mail to the address (warehouse)as instructed 48 hours later cancelled my order due to no fund,after a few call order reinstated but no email from warehouse for pick up ,date of order June 10th,time of mailing money order 2:55 pm same day,today is June 22 no email for item be picked up.

"Horrible communication"

Horrible communication - had to make 6 phone calls to get this order to process.

"Closeout price hit my comfort zone."

Closeout price hit my comfort zone.
Now I need to get rid of my other exercise equipment that is rarely used. No more need to drive to Planet Fitness.