"This is a scam website."

This is a scam website.
I ordered a used forklift from this website. They charged me $1961. Then told me they didn't have it in their warehouse.
They never responded to my request for a refund. It's been 2 weeks and I haven't received any refund.

"I will never order from TOOLOTS again!"

I will never order from TOOLOTS again!

My order was in August last year.
I never received the goods and asked for a refund. Several phone calls with Christine (very bad connection).
I am still waiting for my refund today.

"Help area"

Email you provide for questions comes back as undeliverable.

"Little crack on knob, great lights"

My items arrived with a little crack around their only knob. However, they are working so that's great.

"Refund request for cancelled order not put back on credit card yet"

I put in an order to RPM Hardaware #43704 for a paper shredder. Christine Dy(the digital phone rep) told me it woul cost me $50.00 shipping charge fo the order and then I was not interested in the prder and cancelled and asked for the $3.50 charge for the product be refunded to my credit card. As of today, the refund has not showed being put back on my account. This request for a refund was on 1/30/2025 at 10:22A.M. PST. It is now 2/9/2025.

"This has been by far the worst company…"

This has been by far the worst company to ever deal with! I still have not received my product and have requested refund which I still have not got! I have called several times with the same Anwser they have to get with someone else and will get back with me I have yet to get a return phone call from this company! Highly urge you to NEVER buy from them!

"The item was in stock when I ordered it…"

The item was in stock when I ordered it and then wasn't in stock. Still waiting for my refund.

"I canceled my order"

I canceled my order. I was told by the agent it was taken care of prior to shipment. Monday morning guess what shows up at my door. I refused delivery.

"They did not deliver our parts order."

They did not deliver our parts... or contact us with a refund as requested. We went various emails and phone call but no answers back on our order..

"I appreciate!!"

I appreciate the help of everyone I spoke with, particularly Carme. Valuable support she provided!