"Item as described… Def Ordering from here again!"

Ordered a Compressor from here. Was a little skeptical at first because it seemed TOO CHEAP Price wise. BUT, went ahead and ordered, chose will call and picked up next day… Compressor works great, as described. Customer Service was great at the Warehouse. Will DEFINITELY be ordering from here in the future…

"No Communication"

No Communication, No Customer Service......

"Very slow and bad"

I have been waiting for a replacement heat press for over a month 3800 bucks had to order another one from another source. WE are still Waiting ! for replacement or money back

"bought a pallet jack came in with…"

bought a pallet jack came in with leaking oil. Spent hours trying to get someone to call me back. Nothing.

This is the first time I wrote a review like this. Are they a scam?

"NO-Customer Service-Hours of wasted time trying to resolve $3000+ purchase that came broken"

Update from us:
I received the email response (6/28) above and responded(7/2, 7/29, 8/12) with all information that was requested again and have had no response. I am sure they will make up some response to seem helpful. I just want my money back and return you the broken product at this point.

Original Review:
I purchased a product 5/16/24 worth over $3000, the shipping container was in great condition, but the product in the box clearly was used and damaged. I submitted photos to the company, I have called them many times, I have left voicemails. I have had NO followup. Very poor business.

Reply from Toolots
Jun 27, 2024
Hello,
Our sincere apologies for the inconvenience.
Our team is currently reviewing this concern. An email update will be sent to you through email ticket: #372562 of the next action to take.
Most Sincerely,
Toolots, Inc.
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This has been a $3000+ scam that our non-profit got hit by.

"Fit was excellent"

Fit was excellent! Very happy

"no answers or idea when product will…"

no answers or idea when product will ship

"Customer service is a blackhole that goes nowhere"

Me and another coworker had ordered from Toolots before and got prompt delivery of our orders. When I had to replace a piece of equipment, I ordered it again from them. This was April 4, 2024. Each week afterwards I would call to ask for an update since I had not received my order. I was repeatedly told the warehouse was being moved and they needed to get an update from the warehouse. After 2 months I decided to cancel the order. Since canceling the order, I call each week to ask for an update on getting my refund since I have not received it. Each time I am told they need to check with the finance/accounting department and I will get an email with an update. It has been almost 2 months since I canceled the order and I have not been refunded the $767.99.

"Waiting for service technician support"

After a week
One of the ovens stopped working and I have been waiting ever since for assistance
No one responded or help
I only got emailed with a question about the oven and they asked to send a video
I sent the video and for several days I have been waiting for the product manager it support to help
There for I am still down one oven

"You never delivered our parts Your…"

You never delivered our parts Your customer service was horrible.