"Absolutely no customer service!"

I ordered a lathe from this company in June and it was sent with missing parts. After contacting company I was told it was sent to another department. Several months later I have heard nothing and several emails were not responded to for an update. In September 5, I filled out a review and it was responded to saying they were reviewing this concern and I will receive an email update. It is now November 8th and I have still not received any update or response. 11-07-23 Toolots responded with the exact same email that they sent in September no update or information. Just we are working on it. 5 months trying to get the parts that they have been paid for and all they have to say is we are working on it.

"Product will not hold pressure used maybe a dozen times, it didn’t even last one week."

Product will not hold pressure used maybe a dozen times, it didn’t even last one week.

"Substitute?"

Received call saying the item was out of stock, but wanted to ship me a different one without my "seeing" it. I never buy sight unseen, nothing! Asked for a link for the replacement to be sent to me via email. Received nothing, except my refund.

"Toolots is great"

Great prices on products, ease of ordering and rase at check out. I will buy from them in the future.

"Ease of ordering & the helpful…"

Ease of ordering & the helpful individual on the other end of the phone

"Outstanding quick efficient shipping!"

Outstanding quick efficient shipping!

"I have had two survey questioners now……"

I have had two survey questioners now… two emails that my item has shipped… tracking numbers do not exist!!!! I am not at all pleased…
Thanks for asking thou

"Bad product, bad service."

On July 18th I ordered a lift for $7,000. I received a lift that didn't work and today 11/06 I still have a lift that doesn't work and waiting for a replacement part. If there was a rating less than 1 star I would give Toolots that rating.

"JOEL WAS VERY HELPFULL AS FAR AS THE…"

JOEL WAS VERY HELPFULL AS FAR AS THE ITEM I BOUGHT A 3 WAY DELLCOOL I WONT BE INSTALLING UNTIL SOMETIME NEXT YEAR WHEN I START THE REMODEL OF MY VAN

"Okay, but missing parts"

Received sweeper with 2 brushes missing, took 3 weeks to get them.