"Zero after-sale support"

We arranged, through our travel agent, to lease a vehicle for 8 weeks in Europe. This included both West and East Europe and we therefore requested navigation coverage for both.
Although this was agreed to and was confirmed as included in the vehicle at our collection point in Rome a decision had been made not to include the Eastern Europe maps because of the cost to Driveaway. We only became aware of this as we crossed a border into Slovenia.
I will let those reading this review make their own judgment of the effect of this on us.
Furthermore, when we contacted the Sydney office for assistance their exact comment was "sorry we can't help with that". Attempts to find a service contact in Slovenia proved fruitless.

"Really simple process"

Really simple process

"Very clear and easy to follow website"

Very clear and easy to follow website

"FOR MORE THAN 30 YEARS I HAVE BEEN A…"

FOR MORE THAN 30 YEARS I HAVE BEEN A CUSTUMER OF DRIVEWAY I HAVE STOPPED BY THE COVID AND I USED TO LEASE BUT NOW I ONLY WANT TO HIRE. FOR A WEEK.

"Getting hit with extra fees at the end…"

Getting hit with extra fees at the end not great for use of credit card.

"Booking has gone on request but no…"

Booking has gone on request but no information on what I can expect to happen next

"easy to book and prompt email…"

easy to book and prompt email confirmation

"Have used Driveaway for years and the…"

Have used Driveaway for years and the price and service is always great.

"Quite OK"

Quite OK but there was no mention of the 2% surcharge until right at the payment stage. Not a good indication to assess the booking.

"WELL HOW EASY WAS THAT"

Typically I’d rely on Google to get a good deal on our holiday adventures, however when I discovered DriveAway for our rental car it saved me hours of research looking for the best deal, they did it for me. The process was simple and their recommendations were all well received and worthwhile. Collecting the car at LAX was easy as I had all the required paperwork at hand, the upgrade at Alamo was very well received too.
Thank you