"Alles super bis auf"

Alles super! Im Internet und in euren Stores, nur die Filialleiterin in Berlin im Alexa macht einen ziemlich Müden Eindruck.

"Sehr schnelle Lieferung und prima…"

Sehr schnelle Lieferung und prima Option, dass man Retouren im Shop abgeben kann.

"Klare Kaufempfehlung"

Schneller Versand, super Kontakt. Ich hatte sorgen, dass meine Skijacke nicht pünktlich ankommen wird, aber ich habe das Kundenservice angerufen und wurde ausreichend informiert. Top Service! Ich würde wieder dort bestellen. Klare Kaufempfehlung.

"Great service again"

Great service again. Needed to return an item and they made it simple.

"If something went wrong with shipping…"

If something went wrong with shipping they won't help you to file a claim and will run away from responsibilities. At least that's how I felt.
Will never purchased again and will not recommend them to anyone.

"Varene kom til angitt tid"

Varene kom til angitt tid. Alt ok hyggelige medarbeidere som ga god hjelp.

"Alles super top zufrieden"

Alles super top zufrieden

"very good service"

very good service

"Keep fighting for your costumer rights"

Bought a black diamond jet force pro 25 backpack, in January, and when it arrived, the battery wasn't working, so I reached out to blue tomato's costumer service, which took a while to reply.

So it turns out their return policy if they a defect order to you, then you get a voucher for the amount you paid. So now the backpack is 500€ more expensive, and according to costumer service, that is "a shame, but unfortunately that is their policy, and there is nothing I can do about it". So not only can they not send me a functional backpack, that I bought, or reimburse the amount difference from their mistake, so I can buy a new backpack, because they send a malfunction back. I can not even get my money back from the company, if I wished to, but only get a voucher for the amount in their website.

I am in complete chock, over this lack of costumer service, how I have to pay additional amounts, because they send a malfunctional product. I simply cannot believe, that they wouldn't try to solve this problem, and keep their costumers happy.
I'm afraid to say that this is unacceptable for m. I have been so pleased with blue tomato before, and used them to buy most of my snowboard purchases, but after this, lack of problem solving and costumer service, they have lost a client, and I will be telling my snowboard community about this horrible service that I have experienced. I'm in complete disbelief. So disappointed that they don't value their costumers higher.

I can't believe that they don't take responsibility for sending defaulty products, and their costumers end up paying the price for it. that is not good service

UPDATE:
Blue tomato contacted me, and sorted out the malfacture, and send a new backpack, for the same price. A bit annoying that you have to write a review in trustpilot to get it fixed, instead, of sorting it with the costumer served in the first place, but I'm happy I got it fixed.

"Great shopping experience"

Great shop with cool items and very good prices! Delivery times are fine. I delivered in Greece almost at time. Everything was nice.