"Poor communication, item listed as in stock when unavailable."

Ordered Sony WH-CH700N headphones on 20th December. They were shown as "available" and delivered in 3-5 days. I was even able to select next day delivery at checkout! Great. It is now seven working days (and 9 postal days) later, and they are still "awaiting stock", and have now listed the item as out of stock on their website and bumped the price up by £20. They never thought to even bother telling me this.

I see there is another Trustpilot review from somebody else who had ordered the same item and had the same problem.

"First rate service for TV sound base."

Given this purchase was in the heart of pre Christmas sales,
dispatch was amazingly fast - we had it in a few days.
Item arrived as ordered and was great value.
Thank you for a first class service at a busy period.

"Karl from Lincoln Superfi."

We recently purchased a Yamaha sound system and a member of staff Karl was sent to install it for us. He did not leave until he was completely satisfied with the set up. An amazing young man. Thank you Karl and Superfi.

"Very Good Service"

Very Good Service

"i bought the sony wh-ch700n not impressed with the experience"

i bought the sony wh-ch700n as this was the only place that had the blue variation in stock at the time and happened to be the cheapest as in the sale they were £79.00. i ordered these on 27/12/2018 after 4:30 so i thought 3-5 days would be the 30th of December at the latest. I waited until the 31st when i checked the tracking details. i then found out they were still awaiting stock but even now it says that they are available to buy still. very disappointed with my overall first time buying from Superfi

"Could not fault the service goods…"

Could not fault the service goods dispatched as soon order complete and arrived in good order have used this company before and had the same service would recommend them

"Always reliable"

Always reliable, competitively priced and efficient. I rarely buy hifi anywhere else.

"Excellent service"

Excellent service. Answered my question within 24hrs and delivered my system the next day.

"1 Excellent choice of items"

1 Excellent choice of items
2 Best price on the net I could find
3 Delivery updates very prompt
4 Ordered before 4 pm
5 Delivery by 9 am morning after ordering

First class all round

"Items delivered very promptly"

Items delivered very promptly, excellent quality and value