"Team are very responsive and got…"

Team are very responsive and got samples out to me very promptly.

"Ordered some samples"

Ordered some samples, they were sent and arrived quickly. They have a great range to choose from.

"Great service!"

Great service!

"Sample Service "

The samples were sent very promptly.

"Great product"

Great product

"Quick response with samples and…"

Quick response with samples and customer inquiries

"The worst flooring and awful customer service"

I had Karndean flooring installed. The main selling point for me was the lifetime guarantee. Which I now know to be extremely misleading. The whole floor has discoloured and is covered in scratches, contacted customer services, and the whole process took 3 months of chasing just to be told it is fairware and tear and that it's not covered under the guarantee. On looking at the guarantee, it transpired that there were so many exclusions that it was not worth the paper it was written on.
To make matters worse Karndean decided to send the report with pictures of the inside of my house to the original dealer without my contact details, this resulted in my ex-husband, with whom I have no contact, receiving the full report even though I had been chasing Karndean.

Had I paid half of what I paid for this truly awful product I would have been more forgiving but the fact it was so expensive when there are a lot more durable floors out there makes it worse.
The fitting alone is expensive because it has to be fitted by a specialist whose availability is limited. Karndean also insist you use their "special" cleaning products which cost £50 which is excessive when normal floor cleaning products cost around £2

The reviews on this website are misleading as most of the 5-star reviews are by people who have just ordered samples and not had this flooring fitted. Please see the following website with reviews and picture of the customer. I have posted the report from Karndean on www productreview com

"Prompt delivery of samples . Received my samples promptly and are a…"

Received my samples promptly and are a great size to really see what the boards are like.

"We asked for some samples of flooring…"

We asked for some samples of flooring to look at for our newly renovated kitchen and Karndean Flooring was only to happy to post us a bunch of samples. Haven't decided yet which one to choose. Thanks a lot.

"Amazing products"

Amazing product descriptions on the website, very quick delivery, and the samples were free aswell!!