"Very pleased with flooring"

Very pleased with flooring. Had kitchen and conservatory done in Nov 19 and continue to be pleased with results. Based on that we ordered lounge flooring and whilst only just fitted we are very pleased with the final result. Can only write as I see, but this product is very good and, when fitted properly, is suitable for purpose.

"Very unsatisfied customer!!"

I'm so glad to see other unsatisfied customers reviews!! I bought my Karndean flooring from an independent and a few months after it was put down I contacted him regarding gaps he in turn sent out a fitter who filled in the gaps with a pencil! As it has a lifetime guarantee I contacted him again a few months later as I still was not happy and was advised that there was only 1 rep for the whole of Ireland and he would be in touch! After a number of calls to customer services the rep did call at my home and advised that he would complete a report and I would hear in due course! I have text him 3 times and am still waiting on a reply! I'm afraid to say that customer service is appalling and if you live in Ireland North or South and have a problem with your floor don't be in a rush for a resolution!! :) if ever!!!

"Awful quality flooring for the price"

Hated it a week after it was put down. I was advised to put floor protectors on my furniture. Which I did but still moving a dining chair scratches the floor if a tiny bit of dirt etc happens to be on the floor.
My Mum came around with her dog once and the floor is all scratched from where she excitedly ran in. I absolutely hate the flooring and unfortunately it’s put me of ever even considering anything like it again. My flooring appears to have blisters where the top coating of the plank has bubbled in places and raised hard lumps in others. This type of flooring to me is only good enough for people who do not have children or pets. I’ve looked after the floor as advised, the karndean clean and the remove and refresh every 6 months. Save your money and either buy more expensive hardwood or tiles, or go cheaper so you do not feel as disheartened as I am.

"Very Dissatisfied"

We put Karndean vinyl flooring in our new home because we wanted the look of wood but something that would be easier to take care of. We were assured that these floors were scratch resistant, waterproof and easy to clean. We have been in our home for 1 week and the floors look like they need to be replaced. There are scuffs and scratches everywhere. The floor has water marks that won’t come out and there are a few places where the planks are coming up. I even called Karndean to see what I could do to have it fixed or replaced and they said they couldn’t help me I would have to call a local retailer. I never recommend Karndean flooring to anyone.

"Had my karndean floor down a year its…"

Had my karndean floor down a year its permanently marked smears looks filthy, I clean it with karndean cleaner and remove still looks marked. Not happy with it a complete waste of money feel so annoyed!

"Karndean scratches too easily"

We recently had karndean fitted in our new extension and kitchen, we paid extra thinking this flooring would be more durable then other manufacturers and last a long time. After four months the flooring is now badly scratched with just every day use. We were going to get the rest of the house done but will now be looking for an alternative.

"Beware"

Paid my installer £3.5k to supply and install approx 45sq meters of lime washed oak knight tiles at the end of September 2019. Within 2 weeks I noticed lifting, scratching and gaps appearing. Although I have furniture pads on everything and been using the karndean floor cleaner.

June 2020 - Updated list of things that scratch this flooring, if any of this applies to you then do not get this flooring!
Things that scratch it include:
- the washing airer being stood on it
- the bin (£100 Brabantia bin with protective feet)
- pram wheels
- highchair feet (With me constantly sticking the protective feet on it)
- cereal being dropped and stepped on by the kids before being able to sweep it up or me not seeing it until later
- kids cars being pushed over it
- Cat biscuits, dropped when filling bowls and stepped on !

I contacted the fitter who agreed to come back but never showed, contacted karndean with photos who said was wear and tear and fitting problems. Wear and tear... I was told this floor was suitable for commercial use, how can it mark with two toddlers running about on it and me in my slippers !! Not durable at all. The gaps are becoming worse as the months go on, could be shrinkage as in our open plan kitchen, dining, living space with the sun all day but was never advised by karndean that this cannot be in sunny spots, I’ve since read this somewhere online. Floor looks rubbish now and wished I never had it.
So karndean have refused to send anyone out to have a look, said I need to contact some independent flooring advisory service and pay for them to come out myself.
So stuck in the middle of all parties and nobody willing to come and look or resolve. This lifetime warranty that is mentioned everywhere is not worth having and this is what we are paying the premium for so what’s the point ! Scared to wash it incase get water in the gaps and make it worse, actual nightmare !

Have no idea how this is going to be resolved as nobody is willing to help me and no money left now to have a new floor.

Avoid at all costs !!!! You will regret it !

Karndean have contacted me and advise with send someone to have a look after covid lockdown restrictions are lifted.

"Terrible communication/service"

I ordered 5 flooring samples on 23rd December 2019 at my cost. On the 27th December I received 4 of the 5 samples I'd paid for - no communication at all stating where the 5th sample was, so I was forced to contact them to find out where it was.

I was then told on the 27th Dec 2019 that they were out of stock of samples and this would be sent out on the 9th Jan 2020 and that they would send me an e-mail when this was sent out. Fast forward almost 2 months later and I had still had no sample and had zero communication from them - what a surprise. I contacted them again to be told that they had allegedly shipped this order, despite me having received nothing. They again said they were out of stock of samples......

"Reasonable flooring.."

Reasonable flooring... fitted in my lounge kitchen and diner. Looks amazing when 1st laid but need to maintain

"Karndean floor lifting"

Although we loved our Karndean floor, we were horrified when several boards began to lift. Someone from Karndean came and inspected the floor and then sent us a report. As other reviewers have said, the report denied all responsibility and recommended that we have a ‘thorough inspection’ before having any remedial work done.
Basically we have been left high and dry by Karndean. It seems from other reviews that they never feel the necessity to take any responsibility or offer disappointed customers any recompense. So they are good on selling but their customer service is very poor. There was no goodwill on their part so there will certainly be no more recommendations on my part. Customer service is very important - mere words are not enough. We will never have another Karndean floor.