"Very friendly staff that were extremely…"

Very friendly staff that were extremely attentive. Showroom offers a huge range of flooring and designs.
If anyone is looking for Kardean flooring I would strongly recommend using this showroom for inspiration.

"I spoke with Hannah from customer…"

I spoke with Hannah from customer service about returning a box of vinyl tile because we had already used all the boxes of the Karndean product. She told me she would help me return the product I purchased and told me Joe an associate at Karndean would call my retailer who I purchased a box from. She called me back and said Joe gave my retailer 2 options in returning it and the retailer said it could not be done. I then gave my retailer a call and he said that their return policy is any outside product can be returned as long as the manufacturer will take it back. When I called back Hannah and left her a voicemail explaining what happened. I did not receive a call back. My problem did not get resolved as a result of poor communication. I was relayed misinformation which Hannah apologized for when I called back a fourth time. While an apology was required for my frustration, it would have been better if they solved my problem with an actual resolution for the stress and misinformation they’ve caused me.

"Palio Core Lucca"

Floor installed professionally in dining room, kitchen and hallway; looked great. Only two adults and one labrador live in our house so not a lot of day-to-day wear and tear. A chunk came out of the floor (under the table), then a few more appeared in random places. Scratches appeared all over the place despite having felt pads on the bottom of chair/table legs. Karndean technician visited; report stated that we have dropped/hit the floor resulting in the cracks and scratches are due to grit! Their report also stated "large dog" in the property. Are you not allowed a dog if you buy Karndean? I have had Karndean in other properties and have been happy with the flooring and their customer service. This time, I am appalled. The product is shoddy and not fit for purpose; it certainly does not meet Karndean's boast about wear and tear. Avoid at all costs.

"Not cheap but worth the cost"

We got Karndean after seeing it recommended by a YOUTUBER I follow and I have to say it’s one of the best decisions we made when renovating our downstairs.

It’s so durable that I don’t think even my kids would manage to destroy it and it has the feel of a proper wood floor but I don’t have to worry out it getting damaged.

Not cheap but worth it!

"Cheers for Karndean!"

After reading some of these negative reviews I thought I’d do the opposite! We had our Karndean fitted nearly 15 years ago in a kitchen/diner. Heavy duty traffic area out of back door and a wheelchair user too and all I can say is it was fitted perfectly and is still looking as good as new. I also confess to not really looking after it as I should have either. We are having a new kitchen and I’m really disappointed that it has to go! Thankyou Karndean!

"I have previously put a poor review on…"

I have previously put a poor review on for Karndean flooring but I have to give credit where it is due and the way they have dealt with my issues with the flooring deserves credit. It has restored my faith in dealing with a reputable company and my flooring has now been repaired and looks great again. Many thanks to Vanessa who sorted this out for me and kept on top of the process.

"Far to much pattern repetition"

I have just received my order of looselay Salem and I am gutted. Opened first two boxes and only have six different planks out of 24, not to mention they don’t look anything like the sample or pictures on the website. Hugely disappointed!

"Huge colour variation in Karndean Opus Argento"

Supposed to be light grey, but there is massive colour variation between the tiles, which isn't reflected in the sample. It's so bad I thought they had sent the wrong tiles. Also, the colouring effect makes some clean tiles look dirty. I wish we had stuck with the cheaper and better quality Expona flooring we had fitted elsewhere.

"Don't use karndean loose lay in an area that gets hot."

I am writing this review despite the fact that I rate the product as we have 30msq of karndean loose lay long board in our lounge dining area.
I have installed loose lay stone tile effect in our conservatory only about 9msq over a concrete floor that had been laytexed to give a smooth finish. It was fitted up to the skirting board to stop it moving around as per guidelines, was really pleased with the finished effect about a month ago.
Then we had a spell of warmish weather a couple of weeks ago about 20° max and the floor started to lift and the joints pooped up so the tiles were obviously expanding considerably in what I consider not to be that hot a day.
So I sent karndean a message to check their suitability in a conservatory and was told that I should get in touch with the supplier but they are ment to be ok up to 50°, we'll in this case obviously not.
It seemed to me that all they wanted to do was pass the book to the supplier who is an online company who gets them direct from karndean.
So if you were thinking of having karndean loose lay in a conservatory I wouldn't bother otherwise you will be like me wasting £300 and then taking it all back up which is what I have had to do and now am going to tile it instead, I am a flooring contractor so both jobs are within my scope of work.

"Do not buy this flooring"

Do not buy this flooring . We had the floor fitted in our news kitchen and dinning room. The floor looks absolutely terrible . Already scratched , badly fitted around the door, radiator , kitchen cupboards. The strips , coming out . So disappointing. It was sold to us as a good product, It looks like an inexpensive linoleum . We are told that now we need to find another fitter , the silicon fitter , to seal the gaps around the edges and doors. This is unbelievable. Life time guaranteed, by whom .? We can’t find anyone to help . We have spent a great deal of Money on this flooring that is not fit for the purpose. Please keep well away from Karndean selling misrepresentation.