"Top of the range flooring ruined"

Spent several thousands of pounds on the top of the range black oak tiles. They mark and scratch very, very easily. Our 10-month old floor is basically ruined from normal residential use. Would advise buying only the cheapest products from Karndean, as the most expensive don’t offer any additional protection against normal wear and tear.

"This is an update on a previous post…"

This is an update on a previous post where my flooring became badly stained where dye had transferred from a damp cardboard box. Nothing would remove it. I was contacted by Chloe from Karndean who was arranging to have the affected planks replaced. However, whilst waiting for this the stain faded considerably and is now not noticeable. I was very pleased with how Karndean responded to the problem. Very good aftercare service.

"Scratches so easily"

Like many others, I’m so disappointed by how easily our new Karndean Opus flooring has scratched. I chose it as I was told it would be hardwearing which was a must with two young kids. We’ve only had it for a few months and there are so many scratches which is such a shame as the colour / effect is good.

"70% of the reviews are poor or bad- Tells a true story"

70% of the reviews are poor or bad. If anyone is thinking of having this brand, think again. We were sold this by the Bovis sales guy for our brand new dream home. Was told it would last 15 years plus. Wont scratch. Wont dent. We upgraded, paid the extra money as we have children and wanted it to be perfect and last us a long time without worrying.

The exact opposite has happened, This flooring scratches so easily and will not last any longer than 2 years at this rate. In fact after only 12 months in our house we are thinking about replacing it. Would never have this brand again. Avoid.

"Compelled to a write a good review in…"

Compelled to a write a good review in view of the bad...! Our floors look great!!!

"Extremely disappointed."

The flooring should come with a warning - Do Not Purchase. My advice would be to steer clear of this brand. So very disappointed, we paid such an awful lot of money to have the whole of our downstairs laid with this flooring and wish that I had done more research. The quality is shocking. I'm constantly on pins if anybody happens to enter the house with their shoes on as it scratches so easily, I dread to think how it will look in a few years time. Definitely not worth the money.

"For now 3 stars"

For now 3 stars, this may decrease after time. We spent a lot of money on Art Select Prairie Oak. Kitchen, dining room & sun room, looks amazing, however already a few scratches, only 2 of us in the house, not heavy footed / handed with items (my partner is a joiner, a perfectionist so we are always careful), it is slippery for the dog, he can slip just walking, already there are some scratches, which I know are from the bin, however it’s a plastic round bin not exactly sharp, 15yrs on a quick step floor, not one scratch, 2mths on Karndean, it’s scratched, for the money I do not recommend it, you've to treat it with kid gloves!

"Views, complaints, guarantee"

Hi All.
Sorry I have had to score 3 star. Reading good and not so good reviews. Mixed opinions.
We have decided to have KARNDEAN flooring fitted. Stick down, tile effect. We have a open plan new kitchen into the dinner. Before quotations can we have a TRUE reflection of the quality of the flooring from customers and also KARDEAN customer services please.
DO we have to have a certain type, Heavy traffic use, grandchild with toys, labrador dog, French doors.
Do we need a KARNDEAN AUTHORISED INSTALLER, for guarantee? Or a flooring installer?
Does it have to be self level and glue from KARNDEAN for the guarantee?
Replies will be great fully appreciated.

"I’m writing this review so I can advise…"

I’m writing this review so I can advise people not to buy Karndean vinyl flooring! It costs a fortune yet it’s quality is rubbish just like the after care. My complaint has been ongoing for a long time so when they agreed to send out a surveyor I was hoping something would be done. The surveyor agreed with me that there is loads of fine scratches all over the flooring when I asked what’s the likely outcome here he responded he’s just the middle man. 2 months after the inspection I receive an email stating that will offer me In the interest of good business relations, as a gesture of goodwill we are happy to supply a complimentary Karndean a floor Care Kit direct to the customer as well as twelve replacement RP92 planks to assist swapping out of any of the more severely scratched and scraped planks.
I have declined this offer as they should be offering me my £2,600 that I paid. I would like to hear other peoples cases with Karndean and is there any other Options I have here.

"Scratches Really Easily"

Well, it seems I'm not the only one to seek out an opportunity to review this product. We recently spent around £1400 on having this flooring fitted. We had it in our old bathroom and I loved it. Its been highly recommended by a couple of our tradesmen as well so we pushed the boat out and got it in our hall, kitchen, upstairs loo and conservatory in our new house.

I thought it was worth pushing the boat out on flooring due to the amount of wear and tear it would receive. Anyway. Despite it advertising how hard wearing it is. We've already got a number of scratches and its only been down for 12 weeks. It scratches REALLY EASILY. We had regular laminate in our old house in the hall and there wasn't a scratch on it 12 years later. Some scratches I have no idea where they've come from. Others are like underneath a door where a little stone has got stuck underneath the door and been dragged across the floor when opening before you could do anything about it.

I look after it. It cost cost us lot. But I absolutely wouldn't recommend it for any room other than the bathroom if you don't wear shoes in it. We take our shoes off before we go upstairs so there's little chance of an issue arising.

Can't tell you how disappointed I am. Looks really nice. But I dread to think how's its going to look in a couple of years.