"Don't use Karndean if you have windows"

If you have windows, children, dogs or any furniture at all and actually intend to walk on your floor then go with something else. Absolutely awful.

It has faded a completely different colour in front of the windows. Our grey floor is more blue. Pretty much every tile across 70m2 has a scratch or 10 on it despite no shoes allowed in the house. It looks absolutely awful.

Unless you go for a tile with a grain and live in a dark house then don't touch Karndean. I'll be ripping it up and putting stone tiles down.

"Worse product we have ever bought"

Worse product we have ever bought. Worst company with whom we have ever dealt as nothing is their fault! Sold Van Gough for an open plan kitchen, light oak which is now white as it has faded in window areas. When challenged claimed they did not guarantee against fading. If we had known, we would never have bought the product. A waster of almost £5000 investment in our new kitchen & breakfast room. An utter disgrace!

"2 types of Karndean, 2 opinions"

We had 2 types of Karndean installed 18 months ago. 1. Dark grey tiles in new open plan kitchen and 2. Wooden plank effect in utility room and small downstairs loo. The wooden plank style is lovely. The grey tiles are awful. I regret having these installed. They appear to have worn where there is more footfall. Also 6 weeks since installation 1 large bump has appeared. This tile has been replaced many many times, the area investigated, dug up and replaced, but still keeps coming back. Other tiles have been replaced due to cracks etc. Every water mark dripped by the dog shows. The floor never looks nice despite me spending so much time on it using Karndean clean, remove and refresh etc. In contrast the plank flooring was so much cheaper and needs very little attention. I feel that I’ve been ripped off. This has ruined my brand new kitchen for me.

"Worst flooring ever"

Worst flooring ever. DO NOT get this flooring. Lumps and bumps in different places as well as cracks/gaps in the corner. Also stain on our floor from one of our spices that will not come up, so we have a luminous yellow blob in the middle of our kitchen. We had war with the installer originally when it was first put down thinking they didn’t do it properly but 18 months later and there are still a load of issues. I wish I had just gone with tiles. This was the worst decision I ever made and it has put a downer on our new home. Just need to save up all over again now and get the whole thing taken up and replaced with tiles.

"NEIGHBOURS' NOISY KARNDEAN"

Since our neighbours had Karndean put down, their 4 year old daughter sounds like a herd of wildebeest running amok. Seriously not good for us neighbours who live nextdoor.

"Disappointed"

To say I am disappointed with this flooring is an understatement. My flooring has been down for about 18 months now and glue is still seeping through the boards and the boards look wavy and lumpy. No help from the installer. I was just told that I have too much light in the room and that’s what makes the floor look lumpy. I have to get down on hands and knees to scrub the dirty marks off nearly every week because of the glue problem. I would not, repeat Not recommend this product. Save your money. I just wasted $17000. Hope this review helps someone to pick another flooring.

"Extremely high quality product that…"

Extremely high quality product that looks just like the real thing. From enquiry to installation, my experience was perfect.

"Excellent Service"

Have both kitchen diner and living room in Karndean and both are fantastic. Both are from Van Gogh range and look like real wood. I had spare tiles left over and have a small WC floor I wanted to cover but was 2 or 3 tiles short. Contacted customer services and sorted me out immediately Kim was simply fantastic abs couldn’t thank her enough!!! Absolutely 5 Star in every way!!!

"Poor quality product, worthless warranty"

Poor quality product with shoddy customer service and worthless warranty. Despite a 30 year guarantee my looselay flooring began to turn blue at the front end of my kitchen, where it is exposed to sunlight. The rear boards where the sun doesn't reach were unaffected. After waiting three months for a survey and another 6 weeks for their report Karndean advised the problem was due to moisture in my flooring and insufficient adhesive used by the installer
(a supposed Karndean specialist). This conclusion was despite the fact that the surveyor found no evidence of moisture in the modern concrete sub floor.
All they would offer was a discount on replacement boards which I rejected as I have lost all faith in the product. I'm now replacing the whole kitchen floor at considerable cost.

Concusion: Avoid at all costs unless you are happy to replace flooring every couple of years...

"Great way to sell a product with no pressure sales."

We were some of the first customers back after the first lockdown. We were given a visiting time where we were allocated a member of staff who escorted us around the showroom. At the time there were no others customers in the area we were in which made it a very safe environment. We were allowed to browse at the huge selection in our own time and then view our chosen samples at the end. All staff were very friendly and helpful. At the end of our visit we were given a good number of our chosen examples to put on the floor at home. We have now had the downstairs of our house fitted with one of the chosen samples and we couldn’t be happier..