"Good products"

Good products. Great service with samples

"Great information and samples sent…"

Great information and samples sent quickly which helped my decision.

"Great service"

Great service, fantastic product

"Planning to buy Karndean Looselay and free samples help us."

Planning to buy Karndean Looselay and the free samples we ordered are very useful in making our minds up which timber colour we should use. We have already used Karndean in the kitchen and can't fault it. You must seal it though.

"Have not received samples requested "

This is the first communication I've received since I requested some free samples of loose lay plank. Still waiting for the samples to be sent.

"Lifetime guarantee?"

Lifetime guarantee?

I purchased a Karndean floor from a Karndean Partner Retailer in 2016. It came with a lifetime guarantee. After 8 years there is very little sign of wear but the flooring is lifting because the latex screed has failed. The Karndean Partner Retailer has informed me that the fitting is only guaranteed for two years. Karndean aren't interested in helping because there isn't a problem with their product. I asked Karndean how a retailer became a Partner e.g. did their fitters have to attend training courses but the answer was no. What makes matters worse is that they have discontinued my floor so the possibility of having a patching repair is not an option. After eight years I need a new floor. So don't be taken in by the lifetime guarantee. You have two years even if your floor is fitted by a partner.

"The samples arrived quickly and were…"

The samples arrived quickly and were very helpful in coordinating with the flow of our home.

"Fast response to my query"

Fast response to my query

"Fantastic customer service"

Fantastic customer service, and follow up. Was able to take home large samples which has been very helpful.

"Samples"

I am grateful for karndeen sending decent sized samples of their flooring which makes it much easier with choices, sent straight away after ordering online as well.