"My bike was never collected"

My bike was never collected, and they apparently called me which they never did on the day.
Cannot get through to anyone on the phone, and I only receive emails from Chrish who ignores anything regarding a refund. £30 stolen from me.
Please avoid to save yourself money and time.

"BIG SCAM DO NOT USE"

Hi Do Not Use Cycle Sent . My bike was delivered 2 days after it was collected THEY SAID NEXT DAY. My Bike was damaged . Carbon fork snapped £195.00 to replace. Sent them every thing they asked for to claim on the insurance. I phoned P.G.S Global 01217830202 They had all the info on my claim .They sent a Email to Cycle sent and they replied to me saying they sent more info to P.G.S Global . There was a 6 hr time difference on the Email i got off Cycle Sent 4 Aug .On the 3 oct i rang P.G.S Again and they told me THE CLAIM WAS passed and Cycle Sent had the funds . AND I HAVE NOT HAD A REPLY ON ANY OF MY EMAILS SINCE THE 4 AUG They would get 0 not 1 if i could. The WHOLE COMPANY IS ONE BIG SCAM. The phone number does not exsit PLEASE BEAWARE OF THIS COMPANY. OFF TO SEEK LEGAL ADVICE Paid Cycle Sent on the 20 June it's Rip

"Disgusting"

Disgusting. Took my money, never collected my bike, nor answered the phone despite 20+ calls. Did not respond to emails. NEVER USE THIS COMPANY.

"Cyclesent Bankrupt?"

After my parcel bring sat at a depot for a week I was finally able to find at the CycleSent had not been paying the APC bill so all there deliveries had been stopped and there account frozen Avoid these criminals like the plague.

"Ordered a box to use with an international forwarder"

The order uniting process. The feedback and communication during and up to delivery was clear and consistent. The box received was good quality.

"Disgusting"

Disgusting. Pathetic. Incompetent. A complete fraud. Still no refund, obviously a scam.

Please call their 'customer service' 'Crish' on the below numbers until one of them finally picks up.

Crish
Customer Services
DL:02895810626
T: 0207 846 0127
W: cyclesent.co.uk

"Complete failure of service and unable to obtain refund"

This company failed totally with regard to a recent bike delivery. We had to resort to another courier. Thye have not refunded the £120 they charged, and are failing to reply to phone calls, emails or via their IM function.
Based on our experience avoid at all costs

"AVOID THIS COMPANY!"

AVOID this company, absolutely shocking service!

Did not pick up when scheduled and ignored all phone calls and emails leaving me completely in the dark with any further plans.

"Do not use this company"

Do not use this company. Truly terrible experience with them. They NEVER answer the phone, they make mistakes, their cycle box was pathetic, their attitude was bad, their promised refund did not materialise until PayPal ruled in my favour. Save yourself the hassle, choose another company. I chose Bike Delivery, who were good.

"Minor niggles all attended to promptly, courteously and satisfacctorily. Job well done.Thanks."

I dealt with all the details on line and sentmy order off. An email arrived quite quickly indicating that I had not specified a pick up date and had spelled the same word incorrectly, twice in my daughter's address!
I found the phone number and called to correct things. There was no reply. I sent an email and then started to look at reviews. The first of these was damning, including a 'phone not being answered' comment. I feared the worst but an email arrived quite quickly with a pick up date.
The bike was picked up on the right day but the couriers had not contacted me prior to arrival, despite assurances that this would happen. Further email exchange took place in which appropriate apologies were made and a promise to speak to the couriers.
The bike arrived on the alloted day and is now being used by my son in law. Glad I didn't see the first review before booking as I might have been put off.