"Illegal practices, do not trust."

When I received the RV, the propane and gas was less than half full, though it's supposed to be 3/4 full. Several electrical outlets didn't work. Tire pressure sensor was busted. And worst, the RV had an expired registration which is a breach of contract. None of the promised utlities e.g bedding, kitchenware, etc were in the vehicle.

When I called support they told me that no one would help me over the phone and that I had to email them. 2 weeks later they still have not responded. At this point I have no choice but to file in small claims court.

"My booking agent Jalen was very Professional "

My booking agent Jalen was very patient, polite and professional. Went over every detail.

"Great"

Great times

"Just browse the website, then call "

The website will only get you close to enough information to book. Once I called, like in the old days 🤣 it went smoothly. The rates are pretty good 👍. I’m unable to use an RV for this business trip, and had to cancel. That was very straightforward as well, over the phone. They have some interesting specials for one way trips that you might consider too. I’m going to be booking my trip for early 2025, and can’t wait.

"Don't Do It!"

The rental process was easy, as was the check-in / check-out process. Beyond that the rental was a disaster. The outside of the camper hadn't been washed in for who knows how long, it was damaged in multiple places and had very poor-looking repairs in other areas. Inside the camper, just about every piece of metal was rusty, trim was coming off in multiple places, it leaked around the air conditioning unit on the roof, the curtains were falling off the tabs that are supposed to hold them, and to top it all off...IT SMELLED LIKE SOMEONE HAD CLOSED ALL THE WINDOWS AND SMOKED A PACK OF CIGARETTES (OR SOMETHING ELSE) IN IT. You were overpowered with the smell from the moment you opened the door. Once we were at our camping spot, we opened the windows...you could literally smell it when walking up to the camper! We were sitting around visiting with others at our campsite and they commented on how we smelled like the inside of our camper! Disgusting!! We had someone who was going to sleep in the camper with us, but they couldn't because of the smell. It literally made them nauseous.

If I were the business owner, I would have been embarrassed to rent this to a customer, but obviously they weren’t. It looked like something that had been setting on their lot for years then they said, oh here comes a dummy, let's rent it to him! What a disappointment!!

We will never rent from Cruise America again!!

"Great support and very friendly staff "

Great support and very friendly staff , Janel Jackson went over and above to help. He also proactively suggested coupons and gave me best rate

"Great customer service"

Great customer service

"Smooth process with Jalen!"

Jalen Jackson was very knowledgeable and helpful.

"Jalen was very helpful and answered all…"

Jalen was very helpful and answered all are questions we felt very confident after talking to Jalen and booked our trip right away. Thank you!!

"I unfortunately could not use the motor home."

I unfortunately could not use the motor home we had rented because my husband ended up in the hospital at the last minute. Cruise America allowed me to cancel my reservation and did not charge me for it. I was so grateful they would do that at the last minute. I would deal with them again for sure.