"Dirty Dirty Dirty"

We rented out of Henderson Nevada near Vegas. Customer service was great when we arrived and prior to our arrival. The RV worked well mechanically during our entire 2 weeks. Our problem is with the condition of the unit. It was VERY tired on the inside, we could cope with that, but the FILTHY interior was a real turn off. We had to buy a bucket cleaner and rags and clean for a couple of hours just to use it. I don't think the floor had ever been washed! When we mentioned how dirty the unit was when we returned it they just shrugged there shoulders like they did not care. I won't use Cruise America again.

"cancellation policy is terribly…"

cancellation policy is terribly unreasonable

"Disappointing Experience with Cruise America Camper** 🚐"

I recently returned from what should have been a relaxing vacation with a Cruise America camper—but it turned into a series of frustrating issues. From water damage and a broken fridge to a *five-day mouse infestation* that damaged our clothes and disrupted our sleep, the trip became a nightmare. To make matters worse, the camper's bed was so uncomfortable it led to a painful herniated disc, confirmed by MRI.

Adding insult to injury, after multiple attempts to resolve my claim with Cruise America's insurance, I'm still waiting for a response. I set a deadline for October 23rd, yet no update and no clear plan to address these issues.

For anyone considering renting with Cruise America—please take caution. This experience left me not only out of pocket from multiple calls but also enduring lasting pain.

**@CruiseAmerica**, I am reaching out once again for accountability.

"Your staff is great.Thank you."

Your staff is great.Thank you.

"Fantastic Customer Focus"

I just wanted to take a moment to provide positive feedback for my overall experience with customer relations (Darren). I know it can be easier at times to always stick to policies & procedures however your strong customer focus did not go unnoticed and that is exactly what will keep me coming back to Cruise America as a customer.

"Great service and easy to book!"

Great service and easy to book!

"Ker was extremely helpful."

Ker was extremely helpful.

"New England in the Fall"

Firstly the problems,we booked the early bird pick up and drop off option.We were informed we would be picked up fro our hotel at 10 am (early ?),this failed to materialise. We rang depot to be told they were just about to phone us as the driver failed to turn up. We were told to get a taxi from Boston to Worcester, and eventually got there around 11,30am.We sat at the depot for about an hour waiting to be seen,with Doberman dog wandering around in reception, not very professional! After a brief hand over we got on our way about1pm,not the early start we paid for.Luckily our first campsite was only a couple of hours away.The RV drove very reliably, although the equipment inside looked a little 'tired',the only problems we had were, the carbon monoxide detector decided to go off continuously for no apparent reason,this was resolved by contacting Cruise Americas service department by phone,very good service, and getting propane proved difficult,although not Cruise America fault.Holiday was great,although edge was taken off by previous comments.Will we use Cruise America again possibly as problems weren't a deal breaker,Laurie Woodliffe & Kay Rhodes England.

"Excellent Reservation Customer service!"

Excellent Customer service!

This was my first RV rental reservation experience. After searching other on-line venues (and enchanting difficulties) I found Cruise America. As I went through the on-line reservation process, I had questions.How refreshing to find a phone number and have a human answer. Derek, the customer service representative, was informative, thoughtful, and thorough. He made the reservation with me and explained everything. I am very pleased so far!

"Great customer service"

Great customer service