"My consultant was friendly and very…"

My consultant was friendly and very helpful!

"Nothing really wrong"

Nothing really wrong. Told one thing was possible, and after applying the information, told it can't be done. Just mixed messages that altered all plans.

"Unfortunately there was a death in the…"

Unfortunately there was a death in the family and we had to postpone our trip. 2 weeks before our pickup date I called to cancel, I was expecting a hard time or extra fees. To my amazement there was no issue. Very polite and professional. The same experience when booking.
Can't wait to book our trip again!

"Excellent customer servic"

Excellent customer service

"The most dishonest and deceitful…"

The most dishonest and deceitful people, liars and very bad treatment, shouters and cheaters

"Easy and fast reservation"

Easy and fast reservation, friendly customer service.

"Honest Cruise America review"

Rented C25 for 21 nights, RV very dirty when delivered to us, including the sleeping bag (see photographs). Fridge and freezer not working after few hours. Roof in bathroom leaking. RV 3,5 years old and worn. Windshield wiper very worn and unsafe in case of medium/heavy rain. Many damages in the interior. Very basic (no multi media system, tv, camera on back side, shade screen). No basic accessories provided (levelling blocks, pods for black/grey water tanks, etc.).
We received 300 dollars compensation at return of vehicle for the inconvenience, but I'd rather have experienced the service Cruise America advertises on its website.

Conclusion: when you want the budget option and are willing to accept an older vehicle with possible defects (that you are willing to let repair during your rental period), Cruise America could be for you. If you want a clean and modern vehicle based on my experience I would advice anyone to choose El Monte, Road Bear, Best Time RV, etc.
I will never book Cruise America again. It was a disappointing experience and when on a holiday I do not want to be bothered with overdue maintenance of the rental company.

"DO NOT RECOMMEND - DIRTY AND 22 hours driving to return the vehicle as they do not allow to drop off in a different location"

1 - Why call yourself "Cruise America" if you do not allow clients to drop off in a different location? We rented the vehicle in Albuquerque and had to drive 3 days (22 hours) from Montana to Albuquerque to return it. When we booked the car, we paid for a drop off in Montana. Then, they cancelled and said we could not return there, it had to be returned in the same pick up office. They never allowed us to use that "drop off in another location" that they claim to offer in their website.
2 - Rude service at office location from Chris, the manager at Albuquerque. When asked how to use the special things of the vehicle (tanks etc) he said: "You can watch the video in our website". Thanks Chris.
3 - the vehicle was really DIRTY when we picked it up.
4 - Given that they did not allow us to return the vehicle in Montana we have to pay EXTRA 1000 Dollars for surpassing the miles we hired.
WHAT A THEFT.

I do not recommend Cruise America at all.

"Cruise America, nie wieder"

Wir hatten vom 09.09. bis zum 21.09.24 ein C25 von Cruise America in San Francisco übernommen und in Los Angeles abgegeben.
Sowohl äußerer als auch innerer Zustand wirkten alt und sehr gebraucht.
- altes,zusammengesuchtes Besteck
- angeschlagene Teller
- kein Besen, Handfeger und Kehrblech
- kaputtes Fenster
- abgebrochen Flaschenhalterung in Kühlschranktür
- manche Türmagnete hielten nicht
- der Gartentisch war furchtbar angeschlagen
- Klettverschluss Verdunkelung Front funktionierte nicht
- dreckige Becher, Besteck, Fensterscheiben ganz besonders der Fußboden!!! Ganz furchtbar waren allerdings die 3 Haarbüschel, die wir mit der Pinzette aus dem Abfluss vom Waschbecken ziehen mussten!!!!

Den Stern vergeben wir für die Motorleistung.

"Horrible RV Unit. It should have never left CA maintenance"

Friday 6th. Picked up RV from Mesa location. Refrigerator would not get chilled, but the temperature was 100+ degrees. Heard a faint squeezing noise in back. Upon returning home, while making bed, found multiple tissues and Q-tips under mattress. Also found the RV loaded with crumbs from other users and a prescribed empty box that contained anti-fungal cream that belonged to a woman from New York. Upon this, my wife totally cleaned and disinfectant the RV. Took three hours.
Saturday 7th. Took RV to a local Tucson shop to evaluate the refrigerator. Shop said it needed to be replaced. Lost a day of travel. Since our ice cooler had already been shipped, I had to buy new cooler and ice. Was told to continue to use the freezer.
Sunday 8th. Took RV to Juniper creek. Found two outlets in the kitchen area that did not work. Found the furnace did not work. We were at 5000’ elevation with no heat. Nosie continued.
Monday 9th. Joel from Cruise America talked me through resetting the GFI circuit for the two outlets that didn’t work. Then walked me through purging the furnace and got that working. Walked through resetting the refrigerator. Stayed at RV site with FHU. It took six hours but the refrigerator finally started to cool. Placed food inside. Squeaking noise is now a squealing noise. We took our first shower and found that the shower leaks into the cab. Emptied both waste tanks.
Tuesday 10th. Red Rock Canyon OK. Found refrigerator inoperative again. Food spoiled. Cruise America called and my wife told them it went down again. Agent said to keep the receipts from days ago. Nosie really bad now. After first stop for fuel and lunch, because the food was spoiled. Checked LPG, GRY, BLK, and fresh. Found BLK at 2/3 and GRY at 1/3 even though the system was emptied. Since we were dry camping, told family to conserve. We use the camp site facilities instead.
Wednesday 11th. Emptied both waste tanks again. Very little flow. Tested lights and found BLK at empty and GRY at empty. Took off for AR with the noise continuing and then subsiding and finally stopped. After parking at Toad Suck state park, tested tank levels. BLK was at 2/3 and GRY was at 1/3. I spent another $20 at a different location just to make sure. Just another item broken on the unit, obvious sensors are bad. Took a combat shower and found the water not only leaked inside but there was a substantial pool of water outside under the RV.

Thursday 12th. Still at Toad Suck state park. Crawled under RV and found the propane tank heat shield had been disintegrated and up against tire. All fasteners attaching shield to metal frame were gone. Now we know what the squealing sound was. Very fortunate that the tire did not blow. Ran shower and water poured out from underneath. The refrigerator broke down again. All of the food was spoiled. I am actual concerned about driving this thing and killing my family. Per the Cruise America customer rep, drove the RV to Customer RV in Conway AR. It started to rain and of course the wipers just smeared the rain across the shield. I was totally blinded. Fortunately, the RV shop was able to replace the wipers and fix the propane heat shield. Four more hours of lost travel time. We were not able to make it to our next preplanned stop, so we camped at a Navy base. It started raining and the ceiling in the RV leaked. I just looked at that and said, “of course, why not”.
Friday 13th. Made our next stop and by now, the frig stinks and we all stinks. Prue misery. My wife has now forbidden me to make any future travel plans.
Saturday 14th. Made it to our destination.
Sunday 15th. Spent the day cleaning this stupid thing. I don’t think the frig will ever smell right again.
Monday 16th. When I went to drop the unit off in Greensboro, there was nobody attending the business site. I never got the opportunity to discuss the issues, turn in the receipts, and get consideration for the poor condition of the unit, the lost travel time, missed camping reservations, fuel spent on the diversion, and the extra miles driven to get this RV fixed. Another two hours of my life wasted. I still have not received a receipt for the drop off.
Just look at the unit's logs.