"They kept my $300 deposit"

They kept my $300 deposit. Special rules for one-off situation should have a special notice sent to customers. I happened to rent for the one and only timeframe that requires at 45 day cancellation vs their 7 day cancellation for everything else. I ended up realizing I needed to cancel at 43 days out. No mercy. Lesson learned, in the future I will patronize businesses that can afford to be generous to customers and see the value of creating loyalty with people.

"Jalen provided great customer service…"

Jalen provided great customer service over the phone & patient with our decision

"great service"

great service

"incorrect pickup date…"

I received the incorrect pickup date for my reservation. Please change it to Thursday, August 22

"worst experience"

worst experience, rig was dirty, tag registration out of date. Two other RV's came in while we were waiting for ours "broken down". We had to cancel our vacation. Would not recommend renting from Cruise America.

"Jalen was amazing "

My rep Jalen was amazing! He fiund me a great deal, he was very personable. I would do it all over again

"Excellent customer service"

Excellent customer service. Very professional, polite and helpful.

"The two reps I spoke with"

The two reps I spoke with, once to reserve and once to cancel, were friendly, competent and efficient. It did not take me long at all to book an RV, nor to cancel when my plans changed. This was a very good experience, and I will certainly book again in the future.

"Did the job and didn’t breakdown…..expensive rental though."

For the most part our rental experience was positive. The RV did its job and didn’t breakdown.

When we picked the RV up we were hit with a large addition cost for full insurance cover (optional), personal kits (bedding), kitchen kit (basic stuff) and camping seats (one turned out to be damaged). This is just a cost you should factor into your holiday. After hitting the road and getting to our first camp we realised the interior carbon monoxide sensor was faulty. Ended up phoning tech support and was initially told to phone the fire department (at 10pm) when we were 40 miles up a mountain road. Unwilling to do this I ended up pulling the fuse so had no carbon monoxide sensor for the duration of our trip. I also had to disable our fire alarm as it went off anytime we were cooking. We also had intermittent trouble with our toilet flushing. Overall build quality of the RV wasn’t great but then again we’re use to German vehicles.

Upon return of the RV everything was fine and we had no problems (bear in mind we took full insurance coverage). Unfortunately for a couple in front of us this wasn’t the case. They apparently had a few bumps and ended up with a charge of over $5000 (so they told us). They hadn’t took the full insurance cover and unfortunately paid the price.

Lesson……take the full cover!

"Made a reservation at a campground for…"

Made a reservation at a campground for a 9 day stay and booked a camper rental. I got a call 2 months out that said, sorry location will be closing here is your deposit back. No real option but to reschedule my whole vacation.

Would not recommend.