"The door would not lock"

The door would not lock from the outside. Three single ladies had to take turns climbing in the passenger seat to go inside and open the door for us to get inside. Ridiculous and down right unsafe!!!!!!!!!

"Our experience was great"

Our experience was great! It was an easy pick-up and return of the camper. Staff were very helpful. The camper itself was roomy and clean. We would definitely rent again.

"Terrible customer service"

Refrigerator wouldn’t stay cold lost food broke down in the desert of Utah, and was unable to find a service person had to do that on my own, and Cruise America would not except the hand written receipt that they gave us and customer service was nonexistent

"Everything went great"

Everything went great, no notes...

"I couldn’t get a smaller RV in my area"

I couldn’t get a smaller RV in my area. I didn’t need a standard size, just a compact size, but there are none available in my area. Staff was very helpful, but the add-on fees added up too much for me to be able to afford it. I only needed it Thursday, Friday and Saturday night, but would have ended up having to pay an extra night because the facility is closed on Sunday. That’s not fair.

"As first time renters we were excited…"

As first time renters we were excited to try the rental RV experience, but we were left underwhelmed. Roaches started coming out of the walls before we even got to our stop. Not just 1 or 2 either, they were crawling across my neck while I tried to sleep. I'm not sure what year we got, but it was a clunker. It hopped all over the road and the floor got really hot if we went over 45mph. The fridge was barely even cooling the food whether we used the propane or the shore line at the Campground hookup. I added the 2nd star because it made the whole trip of like 330 miles total.. The check engine light came on like 4 miles from turn in. When I returned the RV the nice and very helpful attendant mentioned that "This one is about ready to retire" as they inspected it for turn in. All I could think to say was "A bit past ready if you ask me".

"Terrible RV condition. You have to drive with the black water tank draining on the road."

Rented a 30' RV. It was gross. Lots of smudges and dirt. The toilet was twisted and you could see that the water wasn't fully going into the black tank. The black water light showed 2/3 full even when empty. The toilet sits on a pedestal and is nearly impossible to sit on and doubly impossible to wipe. Flush and you are guaranteed to get wet. The fridge didn't even have a panel over the insulation on the outside.

You are told you will have to pay $75 if you don't dump and leave off the cap and leave the dirty water valves open at the end of the trip. You cannot open them on their property and it's clearly illegal to drive this way. Ridiculous and disgusting.

"Your company left us stranded in the…"

Your company left us stranded in the Utah desert for nine hours, and then finally told us you could not find a repair service and that we may have to wait for Monday. And this was on a Saturday morning early when we reached out and actually found someone to come repair the tires on the RV, they were a a mobile service who only gave us a hand written receipt. Your company refused to pay it back and when we called your customer service they straight up lied and said that they tried to call us back multiple times and that there was nothing they could do I know when we could talk to. Amongst the reviews after this incident, it seems to happen a lot with your people and it absolutely looks like you care nothing about your customers only your bottom line. Just know we will never ever use you and tell everyone we know not to use you as well. Now let’s see if somebody reaches out .

"Don't waste your money with Cruise America"

If I could give less then 1 start I would. First they did not do a walk thru on our RV but the one that was on display in the garage. Second the frig stopped working the first day lost all my food inside it. Third we were given an RV with dead tags got pulled over in Kansas. Fourth the generator would not work. Then went to plug in and smoke started coming from the converter box. No AC no electric in thr middle of the desert. One of our 4 fur babies got heat stroke and all they did when we called the road side assistance number was give us the run around and there was no management on duty every time we called. Still waiting a month later for the manger to call us back from a scheduled phone call. Had to buy a portable AC so we could cool down the RV, sent an email to their customer service department and they are still working on it this is going on 4 weeks, had to send them the same information twice. If you want to enjoy an RV trip do not rent from Cruise America once they get your money they don't care about you. They tried to settle for 275.00 but that was not even the cost of the portable AC unit we had to buy, the 3 days we did not use the RV, the food we lost and the vet visit for our fur babies. We had to find our own help in the middle of the desert at a Cruise America 2 hours away from us to be told that it was unsafe to drive. But we had to get home and they did not have another RV for us. When customer service does call you back they call you on your home phone not your cell. But still waiting for management to call us back. Keep all receipts, phone records, use only one email thread do not write them a new email each time and take pictures. Keep for your records because you may have to use them.

"Always first class!"

Even though I had to cancel, (because of a recent injury) staff person was very kind and courteous. I have rented from Cruise America for many years and always had excellent service.