"Wrongly charged dump fee"

Everything was good, but I was charged a $55 dump fee when I did not even use the toilet. We dumped both the tanks, and we did not even use the toilet. When asked about the fee, we were told there were solid stuff at the bottom of the black water tank that needed to be washed, and the level showed tank was 2/3 full. The tank was 2/3 full when we rented the vehicle. So the tank already had those solid waste when we rented the vehicle.

"I had never rented an RV before and…"

I had never rented an RV before and thought that it would make our 10 day trip to visit relatives and attend a memorial service for a family member worry free and comfortable. To start you (cruz am) should not show someone a motorhome in very poor shape when there is another in excellent shape right next to it. When you (cruz am) figure out that the rental you are showing is in poor shape, don't allow the renter to hear you ask another employee "do we have another one?". I was expecting quality vehicles and quality employees. I assumed that the vehicles would have undergone some kind of vigorous check list and the employees well trained. After this first encounter I felt I needed to do a more thorough inspection. Found: fuel tank under half of what was stated, caulking around cab separating(yes I said Caulking), entire floor soft with water damage, and taillight out. Cruz Am decided that they needed to fix the taillight (2 hour repair?) and that the other things were not necessary to fix at this time. On the trip the water leak was found to be not repaired(water constantly on the floor), three of the electrical outlets did not function(tripped breaker when plugged into), check engine light was on, and very bad vibration at highway speeds. I contacted Travelers assistance as directed and was told that they would look for a place that can fix the leak and look at the electrical problem, they said if the engine light was not flashing it could be driven. If the light started to flash I would need to stop driving immediately and contact them. Two days went by and no one contacted me about a service location. With all the vehicle trouble we decided to cut our trip short. On the way back we had a rear tire blowout, I called Travelers Assistance and was told that they would contact me with a time that a service person could be there. After an hour I called them back and was told that they were trying to find someone to change the tire. After another hour I goggled mobile mechanic near Barstow(100+degrees on the side of the I-15) and they had someone there within the hour. I contacted Travelers Assistance and told them what I was doing and after explaining the whole situation to a person that didn't have any of the information that I had given to the other two phone takers, she actually asked that if I felt comfortable it would help if I could drive the vehicle closer to a major area. I reminded her that the call could be recorded for training prepossess(I hope they look that conversation up). So after the tire was fixed and Travelers assistance tried to pay the tire center with a credit card that they would not except($225.00 and 3hours later) we were back on the road. Much to our surprise the terrible vibration at highway speed was gone we could hear ourselves think(bad tire the whole time?) I would like to thank Cruz am for paying for the tire repair and for not charging us for the day that we didn't use.

"Don't rent from Cruise America"

The vehicle was filthy - it took us an hour to clear out all the dirt and grime; the entire vehicle had an odor that was not pleasant. We had to buy air fresheners. The freezer and fridge stunk and was dirty. We had to clean it out before putting anything in there. The right side passenger door side view mirror came off - we had to stop and by allen wrenches to tighten it down, and the steering wheel stuck and was difficult to maneuver.

"Refrigerator in the RV stunk like fish"

Refrigerator in the RV stunk like fish, the locks on the side door would not work from outside. Thanks Dave 757-621-6969.

"Great customer service"

The genuine care your employees provided when I called in!

"Great overall experience"

Great overall experience. Top notch customer service.

"Couldn’t ask for a better trip,"

The staff at Phoenix and Denver were very accommodating. The RV was clean and the perfect size for our family trip. Will do again,

"Very helpful"

Very helpful

"A great experience."

The RV was clean. The staff at the pickup location was nice, and the reservation process was easy. My family and I had a great time.

"RV cancelled due to family illness, refund denied"

Unfortunately due to a sudden and unexpected family illness, I had to cancel our RV reservation. My 89 year old father in law has recently had a decline in health and has been hospitalized. He was given a short time to live and is receiving in home hospice care until he passes. My wife and I are his caregivers and it is for that reason alone, our family trip was cancelled. I feel that under these difficult and unexpected circumstances my deposit should have been refunded. Cruise America felt that due to my cancellation outside of the 7 day timeline I was in violation of the contract and denied my request to a refund. Its a sad day when an impending death of a family member isn't a sufficient reason for cancelling an RV reservation.

**Update** I was contacted by a Cruise America representative and the decision was made to refund my deposit. Chenee was courteous and professional and understood my situation. I would consider using Cruise America in the future.