"The sewer hose had a hole in it"

The sewer hose had a hole in that was big enough to see before we even tried using it. Yuck. Come on guys. Basic stuff here. Supply a hose with no hole in it.

"Lack of Customer Service and Resolution"

We rented an RV for a family trip to lay some family members to rest. We had several issues that were not addressed properly or fixed. The check engine light came on, the AC quit working, the refrigerator door fell off when we opened it to get something out 2 days into our trip. We stopped in Colorado Springs, which is a Cruise America location. I called them to report the issues. The gentlemen who I spoke with told me to not worry about the check engine light if nothing seemed wrong as they come on all the time. What??? I told him we needed the AC fixed as we had 6 people in the RV and some were elderly. He told me he would find a shop in an hour and get me over to have it looked at. He never called us back. We had to go get multiple fans to at least move air since it was almost 100 degrees outside. And with the refrigerator door missing, we had to go buy coolers and ice to keep our food fresh. The trip lasted 6 days like this. It would have been nice if someone would have called us back and fixed our issues or swapped us out another RV. Cruise America really dropped the ball on this one. I seriously doubt I will be renting an RV from them again.

"Helped me find the right size and gave…"

Helped me find the right size and gave a discount too for calling in! Easy to work with for the set and deposit.

"My agent in Noblesville"

My agent in Noblesville, Indiana, was great. I would definitely rent from him again.

"Black Tank NOT emptied"

My son went to empty the gray water tank for using it to wash the dishes and he accidentally opened the drain for the black tank and it blew all over him. Now, what was upsetting about that, is they NEVER even used the toilet. So that means that whomever rented the RV before him used it and it was NEVER cleaned. Very upsetting.

"Great experience"

Great experience. First time RV rental

"It was a great experience renting the…"

It was a great experience renting the RV with Cruise America. I had some minor issues with the vehicle but nothing that ruin our beautiful trip to Banff.

"Would do it again."

Wonderful experience.

"Never Again"

Riding in the RV was so uncomfortable: it was like a tin can on wheels with no shocks. It was exhausting. The instruction manual, especially instructions on how to dump waste could be more detailed with labeled instruction on the outlet area. Also the over head air conditioner is either on full blast or extreme full blast, so sleeping at night in comfort is not possible. For the refrigerator to keep things cool, you have to keep the generator on almost constantly. Gas is expensive and the RV rental with all the added fees was ludicrous. I will never rent an RV ever again.

"Excellent service by representative Jose."

Unfortunately we had to cancel our reservation due to unforeseen circumstances. Your representative Jose was professional, kind, and helpful. He graciously offered the possibility of changing the date as an option. We assured him we will definitely try again at a later date to book a trip with Cruise America.