"Willow had a great time at vets for…"

Willow had a great time at vets for pets grooming , she came out all excited clean and fresh

"Friendly staff and great service"

Greeted by a friendly member of staff who immediately introduced herself to my dog and made a fuss of him so that he was comfortable to be left. His groom was finished early and so I was informed by telephone. He looks so smart and I am delighted with the service.

"My dog loves coming to the groom room…"

My dog loves coming to the groom room all the staff are really friendly and she loves them all, the only thing I think isn’t great is I pay the same amount for a full groom as someone who was having there dog completely shaved and having a golden retriever my dog only needs a few small parts cutting with scissors which takes much less time than a complete shave so don’t think it should be the same amount.. I also had a discount voucher but once the new app was updated my voucher was lost so they couldn’t add my discount on…

"Average groom"

Average groom. Did not dry him off completely and does not smell that great. Have been to an independent groomers and he always smells so fresh after that groom.
Pets at home is more expensive than independent groomers and staff seem less experienced!!

"Full groom"

Looked after my dog made her feel so welcome and not a scary experience at all. When i came to collect her she looked absolutely gorgeous. Such a professional attitude from everyone involved in the grooming process

"I booked a month in advance and got cancelled one hour before "

I booked a month in advance and did stipulate that my dog doesn’t get along with others and was under the impression that some adjustments could be made to accommodate. I wrote back to confirm when I received the reminder and then was cancelled on, on the day one hour before my appointment. I have to get a bus and was on the bus already. This was deeply upsetting and I do feel this could have been discussed earlier or cancelled earlier than on the day. It’s deeply upsetting when you have to make a lot of arrangement's for one appointment only to have it cancelled. I understand health and safety and of course I don’t want to put other dogs at risk, but still my dog really needed a groom and I wanted to treat her to something nice. Overall she is a very pleasant dog to be around and I just felt heartbroken my 11 year old pooch wasn’t allowed to have a little pamper even though I’d put preferences down well in advance. When it says adjustments can be made it would be nice if perhaps these notes were acknowledged beforehand rather than being cancelled on on the day. Advice moving forward be sure to ring the groom room and discuss and do not just trust that an online booking is going to be acknowledged fully. I have been very disheartened and will never attempt to use a groom room again.

"Rude staff cancelled my appoinment by accident last minute no apology. "

My review is for the Bar Hill Groom room in Pets at Home Cambridge. If I could have given zero stars I would have done. I booked by phone about two days before my appointment. I was told that a confirmation message was to be sent by WhatsApp. On the day I check to confirm the time only to be told it had been cancelled due to not paying the £15 deposit. I was not told about this on the phone. Apparently this is a new system that had just started. I said this is really poor customer service, but really got the attitude that they couldn't be bothered, no apologies. The 10am appointment was still available. I was asked 'so do you still want the appoinment or not'. So no more Groom Room Bar Hill for me.

"Gemma cuts my dog "

Gemma cuts my dog , Cora , every visit .
She is excellent.
To the extent that Cora came 3rd in a dog show !!

"Despite being so frantically busy you…"

Despite being so frantically busy you took good care of her as usual, thank you

"Excellent service"

Excellent service, they made myself and my rescue dog very comfortable. They looked after him fantastically. Look forward to booking again with you soon