"Another fab trip to the Groom Room Arnison Centre Durham! "

Always go to Groom Room at the Pets at Home at the Arnison Centre in Durham.
The staff are professional and lovely people. They are excellent with the dogs and my dog always looks fab when he’s been groomed.

"First Groom awesome"

Poppie went for her first groom as she is just 6 months, she looks amazing and the team have done an amazing job

"Absolutely over the moon with the…"

Absolutely over the moon with the treatment our wee dog got.happy dog happy owner

"Vicki as usual did a great job washing…"

Vicki as usual did a great job washing and cutting my elderly cavalier King Charles … so patient and caring …

"Thankyou"

The way the staff are with my 2 dogs is great I appreciate what they do with them and always come out looking great

"Poor service and bad attitude towards…"

Poor service and bad attitude towards customers. The administrator works unprofessionally, does not know what is included in the service and cannot answer any questions. For £38, the dog was only washed, not cut the hair on the paws and ears. It's a disgusting place and disgusting service, we'll never go back there.

"Murphy is 15 and sore his coat had…"

Murphy is 15 and sore his coat had become quite matted.The groomer was amazing.🤩.She treated him with the utmost kindness.He came home looking amazing and feeling a lot better.I have to say her expertise is outstanding.

"Not impressed"

Not impressed, hair around toes and nails good but the hair around our dogs toilet area looks like it's been hacked off, not neat or even.. Will not be going back .. overpriced for a chihuahua tidy up, £57 !!!

"Disgusting Service re crating"

We have been taking our Springer Spaniel to The Groom Room at The Wrekin retail park in Telford for over 2 years. We picked them after having an in depth discussion about what they offer and the fact that we specifically asked if they use dig crates - we were told No. With that in mind we have continued to take Lilly - it's always been a very friendly service with the girls treating Lilly well and her grooms have always been good.
So imagine our horror when yesterday we dropped her off at the appointment time and we're told she would be ready at 2:30 - if any earlier they would ring us. Great we thought. We returned at 2:25 (we always come a little earlier and usually the girls are just finishing her off as we try to keep out of site behind some shelving so not to excite her). When we arrived Lilly was no where to be seen - 2 other digs were being groomed and there was a lady at the front desk - I asked where Lilly was and was informed she was at the back. I then asked - you haven't crated here have you? Expecting a no (because hubby and I were told that they don't crate). To be told yes she has been crated but it's ok cos they have just finished her. I and hubby were livid - I explained she has never been crated and we were told that they didn't do that - it was the main reason we chose The Groom Room. I asked her to fetch Lilly straight away. It was very clear from Lilly's body language that she was distressed. I again stated our issue and all I was kept being told was it was The Groom Room policy. I should have asked for a copy of such policy but I took too upset. I have since tried to locate such policy.on line but to no avail. There was no acknowledgement from the lady at the till - the name Emma is on our receipt. I had never dealt with this lady before - all the girls have always been so friendly and welcoming. Unfortunately Emma just kept repeating It's the policy! No acknowledgement of ours and Lilly's distress. I then informed her it is a shame because we've always been pleased with Lilly's grooming and we chose them because we were told some time ago at the front desk that they don't crate but we would we would never use them again because of this. I am going to put in a written complaint direct to The Groom Room - we would never have used them if they had said that they do crate. We will take our business elsewhere.

"My pet looks good after the session and…"

My pet looks good after the session and the girls are v friendly and professional