"Extremely poor service - still trying to obtain refund"

Ordered GHD's on 17 August and paid for next day delivery. Didn't arrive. Phoned company on 18 August and was told there had been a mistake in the warehouse and they had been dispatched by 2nd class. Paid for next day delivery for my daughters birthday and 2nd class delivery was not acceptable as they would take up to 3 days to arrive. When I asked if they could send another pair for next day delivery I was told they were out of stock!!
I therefore requested a refund on 18 August. On 19 August I phoned to make sure payment and been credited back into account and was assured that this had been done and would take up to 3 days to show in account. 31 August refund still not credited into account phoned and emailed and left message for someone to contact me. No one called.
Rang and emailed again on 1 September and asked for a call back. Still no one has curtesy to contact me. I am now nearly 90 pound out of pocket and cannot get anyone to speak to me. I therefore intend to contact Trading Standards in Glasgow in the morning and pass on my concerns and ask that they look into this for me. I WILL NOT USE OR RECOMMEND THIS COMPANY TO ANYONE.

"Terrible service - reckon they're earning the interest on my money whilst sitting and waiting."

Awful awful awful. And I only ordered an £11 tub of hair wax. Will be reporting them ASAP.

"girlznight no.1"

Girlznight.co.uk is one of my most often used online shops. They mainly sell hair & beauty products.

Products are divided into different categories, which are Skin, Hair, Body, Makeup, Sun & Tanning etc. The amount of different brands at girlznight.co.uk is pretty amazing; they've got hundreds of them. There are fancy high-end products, as well as cheaper options and many organic brands too, so everyone should be able to find something suitable there. Here are some examples of the brands sold at girlznight.co.uk: Redken, Wella, Ego, tigi, fudge, Fake Bake, paul mitchell, ghd, matrix,... and the list goes on and on.

The prices at girlznight.co.uk are very reasonable, at least compared to - once again - Finnish prices. I've found products there that are almost 50% cheaper than the same ones sold in Finland. There are always some sorts of offers there too. For example, at the moment one of them is that you get a free beauty Spa kit when you buy two Schwarzkopf products. And what's truly amazing on this site, is that they offer free delivery, worldwide! Now that's pretty rare. They also sell gift vouchers.

I've never had any problem ordering from them. I think it's a trustworthy site and really simple to use. They also have truly considered international customers; not only do they deliver worldwide for free, but there are also six different currencies to choose from on the site, which makes shopping a bit easier for many. Alongside look fantastic, this is the site I always check out, whenever I need new hair & beauty stuff.

"No delivery"

I ordered some Redken hair products via the website and rang the company in Glasgow to ensure they were Kosher. All seemed fine until a week later, when I hadn't received the goods.

A first call explained the goods would be despatched 'soon'. After a couple of days, a second call elicited the goods had been returned to Girlznight as they 'had been damaged in transit'. Given the Royal Mail don't do this, and it would take an awful lot of damaging to break these goods, I simply didn't believe them.

I was told they would be despatched again immediately, but after four days, still nothing. When I rang to complain about this I asked for a refund and one arrived in my account some 3-4 days later.

I do a lot, if not all non-food shopping on the internet and have been doing so for years. This is the first time I've had a significant problem, and I'm mightily disappointed in this company. They appear all fine, but are clearly not in my experience.

Read all the reviews of course, and make your own decision. Personally I won't ever go here again, as I don't trust them as far as I can throw John Prescott.

"Free shipping, fast delivery, well packaged products!"

I first saw an advertisement for girlznight in cosmopolitan and it caught my eye when it said 'professional hair & beauty products'. :) So i decided to visit the website and from all the online stores that sell hair & beauty products, girlznight looks to me like its the cheapest on shipping cost saving you pounds of money.

The website offers free delivery on EVERYTHING! which i think is great seeing as other online stores charge a lot. The site always has special offers on, the layout of the site is easy to use and make-up, hair products, whatever your looking for is easy to find.

I've only ever bought 2 items from girlznight and that was 1 bottle of fake bake lotion and a tanning mitt which totaled at £21.49 and of course the shipping was free! Which i think is good seeing as just the tanning lotion on its own is retailed at £25.95 bought from anywhere else.

The delivery came very quickly within 4 days, the products i received were very carefully packaged and wernt faulty.

Overall i would shop there again and will probably be buying more stuff in the future!

"Great customer service"

I ordered from this website in the middle of July and having not received my product a fortnight later, I called the company. There was no long winded "options" to go through and I was speaking to a gentleman immediately - which I really didn't expect. He was extremely apologetic as I should have had an email informing me that my product was out of stock, which I had not had, however he informed me that my product had been sent 4 days previously so therefore should be receiving it in the next couple of days.

I didn't receive it in the next couple of days! But this time it was not the fault of girlznight, but of Royal Mail. This time I emailed the company explaining I had not yet received my order, and their correspondance was excellent, informing me that they would be receiving more stock later that week and would put a replacement package out to me as soon as they could.

I finally got my procduct around a month late, however after the initial phonecall, my experiences both on the phone and via email have been extremely positive and I will be ordering from girlznight in the future.

"great day"

Would like to thank everyone at girlznight salon for an amazing day. And Sarah for all your help on the booking and everything you did on the run up and on the day. Everyone was so friendly, hair nails and make up were all brilliant.

Everyone had a great day and think you may be getting a few Christmas Partys and Birthday's bookings with all the high recommendations I have been giving everyone about Girlznight!

Thanks Again.

"happy customer :)"

I have used girlznight.co.uk on a few occasions now. Delivery was on time, goods were exactly as I ordered and the price was excellent.
What more could I ask for

"impressive"

This is my first experience of girlznight.co.uk and I am quite impressed. The standard of products are excellent and the service is as good as I have experienced before.

Free delivery as well :)

"good online store"

This haven is a one stop shop for all the (sometimes hard to find) salon brands. They stock loads of products including professional ranges from wella and Redken. The site is large and neatly organised so products are easy to find and the online staff are knowledgeable. The staff don’t seem to be plugging any one particular product and gave me good unbiased advice on what products I needed when I asked for help.