Girlznight

Beauty & Well-being
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132 reviews
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Customer Reviews about

Girlznight

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Miriam

5.00/5.00

"great product range"

Ok..if you don't mind being completely overwhelmed by choice then this website is for you! I could honestly spends hours trawling through all the brands and options on here. I use this site to get huge 750ml tigi shampoos and conditioners, that I have never found on the high street- the last me months. I've also used it for dermalogica, which is again quite difficult to source apart from spas etc. and they have nearly the full range on here. If you become a member of the site you get an extra discount and there are always discount codes hanging around online which you can redeem for free delivery etc. On most occassions that I have ordered they have also sent me some other samples of related products to try. Things come packaged well and normally take a couple of days to arrive. If you need any bits for your other half there is also a great selection of male products.

06/08/2010

Ian

5.00/5.00

"Great Service"

Hi there, just to say that I found the service at Girlznight very good. Got emails sent to me at every stage of the process from placing the order to it being despatched. Ordered my products on monday and received them today so only took them 2 days. Very impressed as usually when I order online I find it takes 3/4 days to receive my items.

Would use again and would recommend to others. Oh, also, the order was packed very well and there was even a free shampoo inside! Not sure if this was intentional or not but a nice surprise all the same!!!

04/08/2010

Katy W

1.00/5.00

"Non delivery of goods"

I ordered items on the 5th July and never got them delivered. Contacted them by email twice, I had no response, I then contacted by phone I was told my item was returned damaged a similar story to another user and a replacement was on its way. I sent another email complaint at the poor service and I then got an email to say that the item was actually out of stock and I will be getting a full refund. Bit of a contradiction. I will let you make you own mind up whether to order from this company at your own risk!!

04/08/2010

ste

1.00/5.00

"No delivery...do not use!!"

I ordered my goods over 2weeks ago now have emailed and no response i have rung with no response and i would just like to mention to the people that have had a good experience and saying comments like "i dont know what all the fuss is about" just wait if you keep using them or you order a expensive item you might be eating your own words!!! DO NOT USE THIS COMPANY best using cheapsmells.co.uk or going to a hairdressers like supercuts....will keep you updated....

03/08/2010

CR

3.00/5.00

"Could have been worse ..."

Ordered products on 25/07/10 and 26/07/10. After no delivery after a week, I called them yesterday after reading the reviews on this site and worringing myself! A man told me that the products would be with me within a couple of days, then an hour later I received an email response to my email previously sent, saying that some of my products were out of stock ... Conflicting information! I called and spoke to a polite man. I asked for a refund and told him that I would stay on the phone while he refunded my money. He emailed me confirmation of the refunds, and I received the money today .... After just one day. If my products weren't in stock, they should have advised me. I shouldn't have had to have chased, but I got a refund within one day ... All resolved within a week.

03/08/2010

Lucie

1.00/5.00

"Completely Unacceptable"

Goods ordered on 11th June, account debited. Have not received anything despite chased a few times.

Similarly as other customers, we received email: "Unfortunately, your parcel was returned to us as it was damaged in transit. Please note that we are despatching a replacement order to you as soon as possible."

As it is another week since and we have not received the goods, we will start legal proceedings.

14/07/2010

Lucy

1.00/5.00

"Totally unacceptable"

My experience has been similar to Stephen's. I placed an order on 26th of June and the money was taken from my account on the same day.It is now the 14th July and I am still waiting for my hair spray! It's been 18 days!

I emailed the company on July 6th to ask when I could expect my product to arrive and they simply replied,

'Please note that your order has been despatched and should be with you any day now.'

I called them today and was told that my item had been returned to the company as it had been damaged in transit. However, they didn't think to email me to let me know this! This is a terrible example of customer service.They said another has been posted out today and will be here in the next couple of days. I'm not holding my breath and plan to ask for a full refund if it hasn't arrived by Friday.

This is a totally new experience for me, as products that I've purchased on the internet have always been delivered speedily in the past.

14/07/2010

Alex

5.00/5.00

"Loving girlznight.co.uk"

I've used girlznight.co.uk for a few years now and it's quickly became one of my favourite bookmarked sites.

girlznight offers a wide range of products from premium hair brand to high class beauty products for women and men. It suits every budget; from designer brands, highstreet brands


The site is secure, easy to navigate and as a huge range of products to suit every style/personal taste. The site as it's own fields with it's individual categories which makes it easier to search for your chosen product. You can also narrow your choice down to brand, type etc.

New stock is updated regularly, it's a first for those must have items, trends of the season and new products.

I could go on babbling so i'll summarise any good/bad points about my experience with the site:

Good points:

* Latest trends
* Stock updated regularly
* Affordable prices
* A wide range of payment options, they even accept paypal, quality!!!
* Customer service department have always been very helpful and prompt and quickly sorted out any queries i've asked
* Free standard delivery and returns
* Generous promotional codes/discounts

Bad points:

* None

09/07/2010

Catherine Naughton

1.00/5.00

"Shockingley bad customer service! Do not use!"

I wish I had seen these reviews before, ordered GHD's, three weeks later still nothing delivered. I have asked for a full refund, and now am battling to get my money back. I have deceided this puruse this through trading standards, as I am sick of chasing them.
DO NOT USE THEM! I have have never had such a bad experience of internet shopping!

09/07/2010

Tammy

5.00/5.00

"I love this site!!!"

I must admit I am a bit of an obsessive when it comes to my hair.
I have naturally very curly hair, and am always on the look out for products to get it straight.

Luckily I came across this site, which sells all the products my hairdresser uses to get my hair poker straight!
As you may realise when you go to the hairdressers they always seem to get your hair lucking perfect, it always smells great to. and when you ask your stylist erm whats that you have used on my hair, they go into automatic selling mode and try and sell you an entire range!
which ends up costing more than your hair do!

Well fear no more visit this site.
I love the prices much cheaper than in the salons and sign up to be a member which takes minutes and costs nothing, and you will get further discounts.

Once you order your products you get no delivery costs (better to buy a few products at once) and they arrive really fast.
I recently ordered my usually shampoo and conditoner via the internet on a Tuesday night and 8:00am Thursday morning it was delivered!
You can also get your items delivered to a different address, i normaly get them to delivered to my work address.

They have a huge range of haircare products on sight, plus electrical items, tanning, etc

07/07/2010
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