"Great experience with Pentagon…"

Great experience with Pentagon Barnsley, staff were a pleasure to deal with. Massive shout out to Hannah the sales advisor who went above and beyond to get my van ready to collect ASAP. The process was very smooth from start to finish, nothing was too much trouble. I would highly recommend to anyone who is looking at buying a new vehicle, their service is second to none. Thank you again and i will see you again the near future!

"Buyer beware. "

Bought my son his first car which he was very excited about, it came with 1 years warranty. We asked for a price on another year to give him piece of mind. We were told £140. So we paid for this.
One year later, we are called by Pentagon Renault to renew his warranty???
When we looked into the fine print the salesman had sold us an upgrade on the one years warranty NOT a second years warranty as we had asked and paid for!
We contacted Pentagon Lincoln and they agreed! And we were promised another years warranty would be applied. It wasn’t!
A week later I went onto the dealership and spoke to a salesman (Ryan). I asked why he had ignored my emails? He said he hadn’t (despite not replying) and I asked him to get his manager.
His manager spoke to me and said a new warranty would be in place in the next few days. (Guess what?) Over a week has passed and again after sending repeated emails asking what is happening, we have heard NOTHING.
Customer service is just so bad! They take your money quick enough, but when you need anything or something has gone wrong! They just ghost you!
I’ll never buy from them again

"5* customer service"

Cannot recommend getting a vehicle with Pentagon Barnsley enough.
Jordan has been an absolute star throughout the whole process; explaining everything thoroughly, sorting all the paperwork in record time, communicating brilliantly & making sure I had the best new car experience.
The whole team seem to genuinely care about their customers & are all friendly & approachable. I will happily return when the time comes for my next car!

"Avoid avoid .I received a safety recall from…"

I received a safety recall from Vauxhall regarding toe links. I booked it in at Vauxhall pentagon derby. Took in on 21st June. Work not done as this was only a check but they did manage to compile along list of jobs they said were in need of attention (£3.500+)estimate. I only drove a few miles after leaving dealership when engine management light come on ,never happened before . Drove to my usual garage and they canceled this fine for a few miles now service light came on my garage are investigating issues . Not accusing anyone of anything but I am definitely avoiding Vauxhall pentagon.

"Honest service."

I am a motability customer. I was interested in the Dacia Jogger. Pentagon's motability specialist Jackie Lee was exceptionally kind and helpful to me. It's not everyday that you get a customer like me! 6ft 2ins tall with 29ins legs, artificial left knee and right hip and a spinal injury, aged 76. We tried every car in the show room of various makes and models. All to no avail. She gave me her contact details for when the new models would arrive. I have since managed to find a vehicle that suited my needs. As she had been so helpful and kind to me; I rang her to say thank you and I wouldn't be contacting her later re new models.

"Brilliant service "

We collected my partners motability car today and Rob Matthews has been brilliant through the entire process. Keeping us informed through every step and being kind and professional throughout. He's a credit to the pentagon team

"Save your money and look elsewhere!!!"

Brought a car 7months ago, head gasket gone and needs a list of work that’s going to cost thousands. The brakes they sorted for MOT were put on worn discs. Would warn anyone from buying a car from Pentagon Loughborough, have messaged and rung but still waiting for anyone to get back in touch

"Outstanding service "

I was booked in with pentagon Huddersfield branch with a recall on my CUPRA I few days before the booking we decided to have a ride to find where this garage was as we don’t live in the area, what outstanding service we got on arrival, having spoke to the man in charge of service I think he was called Simon he offered to get someone to look at the recall if we had a spare half hour, we had a coffee & the car was sorted within the half hour 10/10 thank you so much for completing this for us your customer service is second to none

"False advertising!!!!!"

After viewing the Pentagon Seat website I was attracted to the Arona SE Tech priced at £16,695.
When I contacted my local seat branch which is Chilwell, i was informed the offer was no longer available.
However, they did have an Arona FR Sport at £18,995 or the Xperience Lux at £19,995.
After Simon gave me a trade in value of £11,000, i booked an appointment for a test drive for the following monday.
It wasn't until I had travelled to their showroom that they informed me, the offer was no longer available.
Even though it was still showing on their website!
This amounts to very poor customer service, and even though my last 4 new cars have been seats, this experience, makes me think I should look elsewhere.

Just to add.
I sent off an email to customercare@pentagon.

As yet, not even an acknowledgement of my complaint!

Update to my review.
I can only repeat as previously stated.
Customer care at Pentagon have not even acknowledged my complaint.

"3rd time the charm…"

I visited Pentagon 3 times before finally buying a car, but was provided the same high level of customer care on each occasion.
Ian Edwards was patient, helpful, but above all, totally upfront about everything, giving me peace of mind that I'd made a great choice!
Ian was also very helpful sorting finance and advising on additional packages, including a warranty that included top level breakdown cover.
An all round great experience, and I would definitely recommend Pentagon Runcorn to anyone looking for their first or next car!